BA421 Week 8 Final Exam

1.   A team has all the following components EXCEPT:

Teams are made up of two or more people.

Teams work together regularly.


Teams share a goal.


Teams have individual “stars.”


2.  When workers admire a supervisor because of her personal characteristics, the influence is based on:
reward power.
B) referent power.
C) expert power.
D) legitimate power.


3.  The guidelines for using email effectively include:
Keep e-mail messages short and to the point.
B) Say anything negative about a boss, friend, or colleague.
C) Don’t act like a newspaper reporter.
D) Use e-mail to start or perpetuate a feud


4.  If Paul, a salesman, does not perform as well as expected, his supervisor can put a negative letter in his file. This is an example of:
legitimate power.
B) referent power.
C) expert power.
D) coercive power.


5.  _______________ is the tendency of people in cohesive groups to suppress contrary opinions.

A) Team dynamics
B) Groupthink
C) Mediation
D) Collective bargaining


6.   According to the model showing four possibilities of leadership, the Effective Leader:
is good at providing a big idea with meaning for self and others.
B) dreams big and transforms those dreams into strategic action.
C) is all action and little vision.
D) is low both on vision and stimulating action.


7. Team types do NOT include:

A) cross-functional teams.
B) vertical teams.
C) self-directed teams.
D) functional teams.


8. Using a third party to settle a dispute is:
B) distributive justice
C) groupthink
D) bargaining


9. Interactive leaders tend to be:
B) individualistic
C) consensus builders.
D) reluctant to share power.


10.  Face-to-face communication can be described as:
having slow feedback.
B) the poorest form of communication.
C) the richest form of communication.
D) impersonal one-way communication.


11.  Messages transmitted through action and behavior are called:

A) discernment.
B) nonverbal communication.
C) communication champion.
D) channel richness.


12. Situation analysis includes a search for SWOT which includes all EXCEPT:

A) strategy.
B) opportunities.
C) threats.
D) strengths.


13. The invisible bar that separates women and minorities from top leadership jobs is called:


the glass ceiling.


uncertainty avoidance.


power distance.




14. The “storming” stage of team development is characterized by:

A) conflict and disagreement.
B) establishment of order and cohesion.
C) cooperation and problem solving.
D) orientation.


15.  A manager’s role is that of “information processor,” whereas a leader’s role is:

A) to communicate the big picture — the vision.
B) to serve as a communication champion.
C) both to communicate the big picture — the vision and to serve as a communication champion.
D) to communicate written information, facts, and dat 


16. The levels of the Domain of Strategic Leadership include all EXCEPT:

B) strategy.
C) core competence.
D) mission.


17. Mission answers the question:
Who are we as an organization?
B) What are our weaknesses?
C) Where are we headed?
D) What is our situation?


18. The __________________ reflects a high degree of both assertiveness and cooperativeness.

A) avoiding style
B) competing style
C) collaborating style
D) accommodating style


19.  When a leader and company act out prejudicial attitudes toward people who are the targets of their prejudice, _________ has occurred.

A) inclusion
B) discrimination
C) uncertainty avoidance
D) ethnocentrism


20.  Being a good listener expands a leader’s role in the eyes of others because of all EXCEPT:
a good listener finds areas of interest, affirms others, and builds trust.
B) a leader concentrates on what to say next rather than on what is being sai 
C) total attention is focused on the message.
D) active listening is an ongoing part of a leader’s communication.


21.  Ethnocentrism is the belief that:
everyone in the organization has the same values, beliefs, and motivations.
B) all cultures have value.
C) everyone in the organization has the same attitudes about work and life.
D) one’s culture and subculture are inherently superior to other cultures.


22.  The sender (such as a leader) initiates a communication by _____________ a thought or idea

A) decoding
B) channeling
C) encoding
D) creating “noise” around


23.  ____________is designed to help people become aware of their own biases, become sensitive to and open to people different from themselves, and learn skills for communicating and working effectively in a diverse workplace.

A) Inclusion
B) Collectivism
C) Ethnocentrism
D) Diversity training


24. To determine strategic direction for the future, leaders do all EXCEPT:

A) consider trends in technology.
B) use SWOT analysis.
C) use the Hersey and Blanchard Situational Theory model.
D) develop industry foresight.


25. Discernment involves all EXCEPT:
paying attention to patterns and relationships.
B) detecting unarticulated messages hidden below the surface.
C) trying to convince others to agree with a point of view.
D) listening carefully for undercurrents that have yet to emerge.