Case Understanding

Use attached to answer the following:
1) What data would you find useful in making decisions about social media and mobile technology for organizations?
2) How do you measure success in mobile access to information?
3)  You are the IT advisor to the Haitian Government at the time of the earthquake crisis. What do you recommend to continue the efforts using social media?  
4) List 5 of the most important concepts or knowledge that you gained from this case.