On the Job Vs. Computer Based Training

Domino’s Pizza was
interested in determining whether a new employee could learn how to make a
pizza using a computer-based training method (CD-ROM). The CD-ROM application
addresses the proper procedure for “massaging” a dough ball and stretching it
to fit a 12-inch pizza pan. Domino’s quality standards emphasize the roundness
of the pizza, an even border, and uniform thickness of the dough.
Traditionally, on-the-job training is used to teach new employees how to
stretch pizza dough to fit the pizza pan.

a. What outcomes or criteria should Domino’s
Pizza measure to determine if CD-ROM training is an effective method for
teaching new employees how to stretch pizza dough to fit a 12-inch pan? Who
would be involved in the evaluation? Explain a disadvantage of the method.

b. Describe the evaluation design that you
would recommend using to determine if CD-ROM training is more effective than
on-the-job training. Explain a disadvantage of the evaluation recommended.