services operations management case study 3

I have services operations management course and this course introduces the concepts, principles, problems, and practices of successful service operations management.

I attached file a case study about Southwest Airlines in Baltimore. and I attached the questions. I need you to submit 2 files.

First file: case study summary (ONE PAGE double spaced)

Second file: case study post discussion – read the questions and answer it in paragraphs (ONE PAGE double spaced)