You have just been promoted from front-line supervisor to be one of the firm’s senior managers. During your business education, you learned that the primary role of a manager is to make good decisions. As a supervisor, you had frequently been making routine decisions, but you realize that decision making for the overall company can and will have far greater impact on the company and its employees.

Your boss, the chief executive officer (CEO), realizes that you do not have much practice in this higher level, decision-making process and has asked you to write a memo describing your understanding of how to make important decisions.

Your memo should address the following questions:

• Describe at least 3 criteria that would determine whether the manager is making good decisions. What should be done to better assure that you are making a good decision?
• In the realm of decision making, what are assumptions? Rather than use a dictionary definition, cite several specific assumptions that would go with any real-life decision you have made or have seen made at a company at which you have worked.
• Given the importance of proper assumptions, your boss asked you to assess the accuracy of certain business assumptions and what could you do to test or confirm the credibility of them. The following were major assumptions for each firm:
  • An automobile manufacturer’s assumption that the demand for SUVs would continue because gas prices would continue to rise
  • An airline’s assumption that there was a need for an airline that provided no added amenities

  5 pages

Your primary care physician operates a sound business practice that, at times, seems to suffer from several forms of waste. In your role as a dedicated patient engaged in the study of operations management, you are in a unique position to offer an analysis of your doctor’s business operation to provide recommendations for improvement.

Consider the common interpretation of service processes in use at many organizations, which is used to identify four variants of a service process:

1. The process that is formally defined and recorded in a business document.
2. The process that everyone generally believes exists.
3. The process as it actually exists.
4. The process that should exist to deliver what the customer really wants.

Using your arrival at the doctor’s office as a starting point in the process, create a document that focuses on the process of visiting your doctor for a flu shot. Be sure your document incorporates the following:

• Introduction – describe what you intend to do and how you will approach the task.
• A simple flow chart that maps the sequence of operations for variant #1 and/or #2 above. While you may need to make certain assumptions in your description of variants #1 and #2, your process map should include, at a minimum, all components of the process that are visible to the patient. You may choose to combine your analysis of the first two variants due to lack of information on either one.
• A flow chart that maps the process that actually exists (variant #3).
• A flow chart that maps the process according to variant #4, as you believe it should be.
• Above each flow chart, include a paragraph describing the key process components and identify potential problems or elements of waste in the process map that follows.

From the list of successful techniques for eliminating waste in service companies in this week’s readings, select three that you feel are appropriate in shaping your recommendations for improvement in the doctor’s service process. For each of the three techniques, briefly describe what would need to take place.

Complete your paper with a list of three recommended changes, noting the timeframe within which each might be completed and the expected benefit(s) to the doctor’s practice as a result of implementation.

Length:5 pages, not including assignment coversheet, title page, and reference page(s). Use topic section headings for each criterion listed above.

Your response should demonstrate thoughtful consideration of the ideas and concepts presented in the course by providing new thoughts and insights relating directly to this topic. Your response should also reflect professional business writing and current APA standards

There are two methods for writing off uncollectible accounts which include the direct write-off method and allowance method. Which method is most commonly utilized and what is the process for writing these accounts off under each method? Explain the entries that are made to record payment of an account that has previously been written-off?

Just response each posted down below only # 1 to 3.

Posted 1

Hello Professor ,

There are two methods for writing off uncollectible accounts which include the direct write-off method and allowance method. Which method is most commonly utilized and what is the process for writing these accounts off under each method? Explain the entries that are made to record payment of an account that has previously been written-off?

There are two different methods in accounting that can be used to write off uncollectible accounts one is the direct write off method , with the direct write off method there is no allowance but there is only accounts receivable and the accounts receivable is written off to expense once they identified an uncollectible account . The next method for writing off an uncollectible account is allowance for doubtful accounts this method is used for accrual based accounting .Under this method there is a reduction of the total amount of the accounts receivable , this is based on an estimate of an account of the uncollectible amount . The direct write off method is the preferred method for most companies because this method is required for filing federal income taxes .

Posted 2

Hi everyone,

The direct write-off method is a process used when entering an uncollectible account to increase Bad Debt Expense and decrease Accounts Receivable, as the uncollectible account is being eliminated. Debit the Bad Debt Expense and credit Accounts Receivable. “Under this method, Bad Debt Expense will show only actual losses from uncollectibles. The company will report accounts receivable at its gross amount”, (Kieso, D. E., et al., pg. 334). While the direct write-off method is frequently used due to its simplicity, convenience and for tax reasons, it is considered inadequate. In the case of a payment being received after the write-off, two entries are necessary. First, the uncollectible account must be put back in the books. Accounts Receivable should be debited and Bad Debt Expense, credited. Secondly, the payment transaction must be recorded. A debit should be made to Cash and a credit to Accounts Receivable.

The allowance method occurs at the end of each accounting period. Bad debt accounts are estimated, using prior reports and figures of the business’s unsettled receivables. This method is required by the FASB (Financial Accounting Standards Board), for reporting outstanding receivables with the use of three major aspects, according to Kieso, D. E., et al. (Intermediate Accounting, 16^thEdition., 2016., pg. 334).

1. Companies estimate uncollectible accounts receivable and compare the new estimate to the current balance in the allowance account.

1. Companies debit estimated increases in un-collectibles to Bad Debt Expense and credit them to Allowance for Doubtful Accounts (a contra asset account) through an adjusting entry at the end of each period.

1. When companies write off a specific account, they debit actual un-collectibles to Allowance for Doubtful Accounts and credit that amount to Accounts Receivable.

With the allowance method, if a payment is received after it has been written off, the original entry is reversed to restore the account. Accounts Receivable should be debited, and Allowance for Doubtful Accounts should be credited. Then, the collection is recorded as a debit of Cash and credit to Accounts Receivable.

The allowance method is a mandatory practice expected by the FASB. The direct write-off method is an easy way to manage bad debt when nonpayment is rare. However, this method violates the matching principle which states that expenses must be matched with revenue”, (Kristin, CPA., 2018).

Posted 3

Hello Professor and Class,

When a company is unable to collect debts on the accounts receivable, they can use either the direct write-off or the allowance method to record the losses. Under the direct write-off method, the Bad Debt Expense shows “only actual losses from uncollectible accounts” (Kieso, D. E., et al., pg. 333). Therefore, at the point of preparing the balance sheet, it is assuming that all the accounts receivable could be turning to cash. This could cause the assets being overstated on the report. Under this method, the losses will be recorded as a Bad Debt Expense (debit) and reduced the same amount directly to Accounts Receivable (credit). This also means the bad debt expense could occur in a later period than the revenue from the sale. In addition, if for some reason, the company is able to collect the bad debt expense from the previous period, they simply reverse the transaction in the current period. For these reasons, the direct write-off method “is not considered appropriate”.

On the other hand, the allowance method is more complex, but it follows the matching principle that the revenues are matched with the expenses incurred in the same period. Under this method, the company follows 3 steps. First, they estimate uncollectible accounts receivable which based on the previous periods or previous years’ experience. Next, they debit the estimated amount to the Bad Debt Expense and credit to an additional account, called Allowance for Doubtful Accounts (contra asset accounts). This is made at the end of each period. Finally, it is written off by debiting the allowance for doubtful accounts and crediting the accounts receivable (*). When they are able to collect the written-off amount, they reverse the (*) and make a collectible on accounts transaction by debiting cash and crediting AR. Although the allowance method is more commonly used by companies, the IRS only allows them to use the direct write-off method for income tax reporting.

All parts need an Introduction and Closing paragraphs.For Part Three I included the previous attachments at the bottom.

Part one: Leadership at Amazon

Amazon.com is the largest Internet-based retailer in the United States. One of the most important factors in Amazon’s success has been its outstanding leadership.

For this assignment, research the leadership culture of Amazon to gain insights into how it shapes the customer service environment that is created within the company. After completing your research, write a 1-2 page paper that does the following:

• Identify Amazon’s leadership principles.
• Explain how the president of Amazon has provided leadership in customer service at Amazon. Provide an example.
• Provide your analysis of why the leadership philosophy at Amazon is so successful and how it influences the level of customer service provided by their site.

Your submitted assignment should be proofread for correct spelling, grammar, and punctuation.

Be sure to follow APA formatting, and include both in-text citations and a references page. Provide at least one reference and in-text citation (other than the Amazon.com website) for your paper.

Part Two: The Zappos Culture

Zappos is a company that is known for its unique organizational culture and commitment to delivering a memorable customer experience. For this assignment, research Zappos to learn what makes its company culture and service so different from other companies.

In a 1-2 page paper, describe the characteristics of the Zappos culture and explain how the employees provide excellent service to customers. Identify one example that demonstrates how Zappos empowers its employees to deliver great customer service.

Your submitted assignment should be proofread for correct spelling, grammar, and punctuation.

Be sure to follow APA formatting, and include both in-text citations and a references page. Provide at least one reference and in-text citation (other than the Zappos.com website) for your paper.

Part Three: Company Customer Services Srengths and Weaknesses (course project)

If having high quality customer service were easy, it would be more common. Some companies advertise that they offer strong customer service, but in reality, it does not exist. Other companies such as Amazon, Zappos, and Nordstrom have built outstanding reputations for exceeding customers’ expectations.

For your course project, provide a 2-page analysis of your selected company’s customer service strengths and weaknesses.

Include the following:

Strengths

• What does the company do best in providing customer service?
• What are characteristics of its customer service that provide a distinct advantage over the competition?
• How does it exceed customers’ expectations? Provide an example.

Weaknesses

• What does the company’s customer service lack? What can it improve?
• Explain a strategy to make these improvements.

Provide a conclusion summarizing the company’s key strengths and weaknesses. Also, provide your opinion of the company’s overall customer service quality.

Your submitted assignment should be proofread for correct spelling, grammar, and punctuation. Be sure to follow APA formatting, use at least two references, and include both in-text citations and a references page.