A hiring manager needs your advice and assistance

/in /by

Part One- Over 400 words- Use Word for Part One

A hiring manager needs your advice and assistance in filling several
customer service representative positions. As a human resource
recruiter, you must sit down with the hiring manager and collect some
particular data for a job analysis, which you will use to create a
detailed job description to attract candidates who meet the job
requirements.

Research and focus your discussion on the following:

  • Discuss the importance of a job analysis.
      • Provide the steps to take in conducting a job analysis.
        • Explain 2–3 advantages and disadvantages to collecting data
          (interview, observation, historical data, survey or questionnaire, focus
          groups, or case studies) for the job analysis of a customer service
          representative position. Part Two- Power Point In part one of this assignment, you were working with a
          hiring manager to assist in collecting particular data for a job
          analysis. You will now create a detailed job description to attract
          qualified candidates for several customer service representative
          positions. Research and create a PowerPoint presentation of at least 4
          slides (with 200-250 words of speaker notes per slide) plus title and
          reference slide that addresses the following:
        • Describe up to 10 bulleted details that should be found in a customer service representative job description.
        • What level of education and experience should be necessary for a customer service representative, and why?
        • What level of knowledge of the industry should the customer service representative have, and why?
        • How and why are the job description functions, education,
          experience, and knowledge so important in attracting qualified
          candidates for possible interviews?