Business research

1. Post a 200-300 word response to the following

(1) Explain the difference between a research question and a hypothesis.

(2) Explain what the NULL and ALTERNATIVE hypotheses are,

(3) Imagine you are the supervisor of a call center and you notice that lately, there have been many misdirected or dropped calls. Develop one research question and one testable NULL and ALTERNATIVE hypotheses pair from this research question.

2. Post a 200-300 word response to the following 

(1)Define in your own words what primary, secondary, and tertiary information sources are.

(2)Provide examples of each that might apply to your current or recent place of employment. How has each one been used?

Make sure if you quote or paraphrase a source that you use proper APA citation and referencing.