case study 2555

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  1. Why are hospitals, such as San Francisco General Hospital, adopting the ‘Toyota Way’?
  2. Which of the many Japanese terms (listed in the Glossary provided in News Item 1) could have prevented the lost patient? Explain the rationale of your choice(s).

resource: https://www.nbcbayarea.com/news/local/body-found-at-sf-general-is-missing-woman-lynne-spalding/1955728/