Continuing Case: Carter Cleaning Company – The Better Interview

7-20: In general, what can Jennifer do to improve her employee interviewing practices? Should she develop interview forms that list questions for management and non-management jobs. If so, how should these look, and what questions should be included? Should she initiate a computer-based interview approach? If so, why and how?

7-21: Should she implement a training program for her managers, and if so, specifically what should be the content of such a training program? In other words, if she did decide to start training her management people to be better interviewers, what should she tell them and how should she tell it to them?