OPS/571 Operations Management Class

Title: Flowchart Improvement Process

Purpose of Assignment

The purpose of this assignment is for students to learn process flowcharting/improving a process and summarizing the results.

Assignment Steps

Resources:Microsoft^® PowerPoint^® (or other software such as Vizio, Word, etc.)

Select a complex process from your personal life or work. (I am a female, used to be in the US Army and I am a veteran now after serving 6 years Active Duty). have a bachelors degree in Justice Administration and now i am almost done with getting my MBA). Live in Houston, TX.

Use Microsoft^® PowerPoint^® or other software including Vizio, Word, etc. to create a flowchart of the as-is process.

Define metrics and measure the current process.

Use process improvement techniques to improve the process.

UseMicrosoft^® PowerPoint^® or other software such as Vizio, Word, etc. to create an improved process flowchart.

Use judgmental forecasting, which is your professional judgement, to ascertain how the future process will perform according to your metrics.

Develop a 525-word executive summary in which you describe your process improvement project (including the as-is process flowchart and the improved process flowchart).

Note: Students and faculty are reminded both Six Sigma readings and Lean Principles introduced in Week 2 are spread throughout the entire course. Students will apply the knowledge from the readings in their Learning Teams throughout the course.

Format your assignment consistent with APA guidelines.