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Personal Trainer, Inc. owns and operates fitness centers in a dozen Midwestern cities. The centers
have done well, and the company is planning an international expansion by opening a new
“supercenter” in the Toronto area. Personal Trainer’s president, Cassia Umi, hired an IT
consultant, Susan Park, to help develop an information system for the new facility. During the
project, Susan will work closely with Gray Lewis, who will manage the new operation.
Background
Following the decision to use an in-house team to develop a design prototype, Susan began to
work on the physical design for Personal Trainer’s new information system. At this stage, she is
ready to begin working with Gray on the output and user interface design. Together, Susan and
Gray will seek to develop a user-centered design that is easy to learn and use. Personal Trainer
users will include managers, fitness instructors, support staff, and members themselves.
Tasks
1. For the prototype user interface, design a switchboard that leads from main sections to sub-
sections of related system tasks. The main sections may include member information, regis-
tration, payments, fitness instructors, and any other top-level sections necessary for Personal
Trainer’s system. Subsections may include account information, class registration, schedules,
and class rosters. Prepare storyboards that show the proposed screens, including at least two
sublevel tasks for each action.
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