MKT 100 WEEK 9 DISCUSSION Measuring What Matters • Explain the way(s) an organization with which you

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MKT 100 WEEK 9 DISCUSSION

Measuring What Matters
• Explain the way(s) an organization with which you are familiar measures quality and customer satisfaction. What can be done to improve CRM?

• Lastly, explain how you can personally have a positive impact on customer loyalty in your position.

NOTE: FOUR ANSWERS POSTED AS A BONUS CHOOSE ANYONE