People are a vital ingredient in Finagle A Bagel’s recipe for success. As a quick-serve business,…

People are a vital ingredient in Finagle A Bagel’s recipe for success. As a quick-serve business, the company strives for high turnover in food, not employees. In fact, careful attention to human resources management has enabled Finagle A Bagel to continue expanding its market share without spending money on advertising. Low workforce turnover means less money and time spent on recruiting and training—an important financial consideration for a fast-growing business. It also means that Finagle A Bagel has the human resources strength to combine super service with fresh food for a distinctive competitive advantage in a crowded marketplace.