“To make your business messages more readable, you can do which of the following?
Incorporate numbered and bulleted lists.
Include a bibliography at the end.
Eliminate white space.
“An organizational pattern that presents the main idea followed by details, explanation, and evidence represents the
indirect organizational pattern.
direct organizational pattern.
geographical organizational pattern.
chronological organizational pattern.
“Which of the following is a phrase?
On page three of the owner's manual
She applied for the scholarship
If you are available
Because you surpassed your sales goals
“Conduct a discussion of, give consideration to, and reach a conclusion that are all examples of
verbs that have been converted to nouns.
trite business phrases.
“What type of outline shows how every item at every level relates to the whole?
“The sentence Please do not hesitate to contact us if you have any questions could be made more effective by eliminating a(n)
trite business phrase.
“Phase 3 of the 3-x-3 writing process begins with doing which of the following?
Evaluating your document to determine whether it achieves its purpose
Deciding how to organize the message
Composing the first draft
Revising the message to improve content and sentence structure
“Alexis must proofread a complex business document. What is the best advice you can give her?
Proofread the document on your computer screen to save paper.
Be prepared to find errors.
Read the document just once to save time.
Alexis should do all of these.
“The sentence I am writing this e-mail message to let you know that we have received and processed your return
contains a redundancy.
contains a long lead-in.
contains empty words.
is an example of good business writing.
“Chloe is part of a team identifying ideas to cut expenses. The team has decided to hold a brainstorming session. What is the best thing the team can do during this session?
Remember that the goal of a brainstorming session is quality, not quantity.
Critique and evaluate each idea as it is presented during the brainstorming session.
Set an established time limit.
To encourage the maximum number of ideas, avoid defining the problem at the beginning of a brainstorming session.
“Which of the following phrases is free of redundancies?
Big in size
“To make your business messages concise, you should avoid which of the following?
Unnecessary introductory words
Redundancies and empty words
All of these choices
“Which of the following is an advantage of writing concisely?
Concise messages are easier to comprehend than wordy messages.
Concise messages are more persuasive.
Concise messages are less emphatic than wordy messages.
All of these choices are advantages of writing concisely.
“Which of the following sentences avoids use of trite business phrases?
The application will be sent under separate cover.
Enclosed please find a coupon to use during your next visit.
We have received your loan application.
Please do not hesitate to call me if you have questions.
“Terry is working on a business proposal for a prospective client. What is the primary question Terry should ask as he gathers information for his project?
How much money does the client have?
What does the client need to know about this topic?
Does the client have a good reputation in the community?
How can I make myself look good in the eyes of my client?
“Which of the following is a run-on sentence?
Many companies use Facebook to connect with customers; some even use Twitter.
Many companies use Facebook to connect with customers, and some even use Twitter.
Many companies use Facebook to connect with customers some even use Twitter.
None of these choices
“Which of the following sentences contains a comma splice?
Brandon will write the document, but Alicia will proofread it.
Brandon will write the document, Alicia will proofread it.
Brandon will write the document; however, Alicia will proofread it.
None of these choices
“Which of the following is done during Phase 2 of the writing process?
All of these choices.
“Sensitive messages that deliver bad news should usually be organized
in an indirect pattern.
by geographical area.
in a direct pattern.
in a pivoting pattern