read these 2 discussion questions answers and write 2 responses( 1 paragraph for each)
read these 2 discussion questions answers and write 2 responses( 1 paragraph for each)
read these 2 discussion questions answers and write 2 responses( 1 paragraph for each)
read these 2 discussion questions answers and write 2 responses( 1 paragraph for each)
read these 2 discussion questions answers and write 2 responses( 1 paragraph for each)
please wirte like i agree with your opinion and add some new information
- Describe some good listening techniques.
Listening is very important as a supervisor or manager. One has to give the employee or superior the attention and respect they deserve, especially during times of crisis. There are various habits that can be utilized to ensure proper listening is established. One great habit is to first have the proper setting. The meeting should be in a suitable location as to not be disturbed and allotted sufficient time to ensure the sender can convey the message properly. It needs to be as comfortable as possible so the employee can discuss matters with minimal reluctance.
Another habit is focus. Once the setting is established and the employee begins to speak, only undivided attention should be given. For example, just because the time was prearranged and the secretary knows there is a meeting being conducted, it doesn’t mean the phone should be answered by the supervisor if it happens to ring. Too many times this happens, and the respect and trust the employee once had quickly withers away. Another aspect of focus is not interrupting. These so called “listeners” often either completely interrupt the employee or grow impatient by showing they have a rebuttal or reply. The employee may notice the manager is not even listening, merely waiting for him or her to stop talking to give what they think it the right answer.
This leads to another habit of understanding. Just because the employee’s words are heard, doesn’t mean they are understood properly. That is why the supervisor should practice repeating back the issue and possibly putting it in their words, and follow up by asking if this is correct. Listening may be a moot point if it is not understood accurately. Every employee is different. Just because the issue may be similar to another’s, does not mean they both have the same concerns.
A supervisor needs to have the proper setting for the employee, listen to the entire problem without interruptions, and ensure it is fully understood before moving on to a response. Good listening habits are crucial in not only the business aspect, but also in every day occurrences.
- What is downward communication? Give some examples. Answered Obtained
Downward communication is a formal channel of communication that suggests that upper-level management issues instructions or disseminates information that managers or supervisors at the next level receive. They then pass the information onto their subordinates and the lines continue down. The downward channel of communication is commonly used by upper level management to communicate. It also helps to tie levels together and is important for coordination. The types of information that is communicated from upper level management can be anything including instructions, objectives, policies, procedures, and etc.
When the supervisors and managers get their communication from upper level management, they normally pass information down the channel of communication as follows. Supervisors and managers usually pass down information involving giving instructions, explaining information and procedures, training employees, and engaging in other types of activities designed to guide employees in performing their work. Overall, there is much desire for this form of communication to be satisfactory. For it to be satisfactory, it is best for a supervisor or manager to use multiple forms of communication including giving clear written information and allowing employees to discuss the information verbally so that everything is clear between all parties. Also, I would like to explain a real-life scenario the exemplifies downward communication.
At one of my previous jobs, we were required to learn and use a new procedure of placing internet service orders for customers. The operations manager gave this information to my supervisor. Afterwards, my supervisor passed on the information to us agents. My supervisor taught us the new procedure in a 30 minute training class and allowed us to ask questions after the training was done. I also had an opportunity to ask additional questions in person or via instant message while performing the new procedure when talking to customers. This form of communication allowed all ties to come together and everyone stayed on the same page.
