selection criteria

Knowledge and experience in the provision of technical support to users of computers and computer software applications.
The ability to provide technical support in the operation of networks and basic server administration.
Experience in the support and maintenance of enterprise systems including but not limited to Anti-Virus, workstation management and reporting services.
Demonstrated conceptual, analytical and creative skills including the ability to identify relevant solutions and provide support and advice to clients.
Proven interpersonal skills including oral and written communications skills, the ability to interact with a diverse range of clients and work effectively in a small team of IT professionals.
Knowledge and understanding of contemporary IT service delivery and management models including relevant techniques and tools together with an ability to follow procedures and complete tasks accurately within set deadlines.