Southwest Airlines is known for high aircraft utilization (an average of 5.8 flights and 11 hours of

/in /by

Southwest Airlines is known for high aircraft utilization (an average of 5.8 flights and 11 hours of air time per day) and quick turnaround time between flights. From 1998 to 2012, Southwest s on-time arrival rate was greater than 80% in every year but three. Required Explain how Southwest s on-time arrival rate could be considered both a lagging and a leading indicator.