The Decline of Sears

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Abstract

Main body (4 pages, all questions need to be answered within this body)

References

1. What is the underlying problem in this case from Edwards Lampert’s perspective?

2. What are the key causes of Sear’s decline?

3. Do you think Lampert can turn the company around? why or why not?

4. What does the Human Relations Movement suggest went wrong with Sears?

5. Use the four parts of a system to diagnose the company’s decline. provide support for your conclusions.

6. To what extent did Sears use a total quality management perspective in running its business?

7. What key lessons from this chapter could Lampert have use to improve Sear’s performance following the merger with Kmart? explain.