two replies to emails and short summary accounting/writing, homework help

/in /by

PART ONE

In Module 2 we studied customers and vendors. In this assignment, you

will assume the role of the business owner of Kristin Raina Interior

Designs responding to a complaint about billing practices. Below is the

message you received from a customer; your assignment is to write a

professional business letter that will serve as the cover letter for an

updated invoice. After the letter, please write a short summary of

internal control practices that should be in place to avoid this type of

accounting error. Make sure to discuss how this error could be avoided

in the future (note: an updated invoice is not required for this

assignment only the business letter):

Hello Ms. Raina,
I don’t know what is going on with your company. I just received a
bill for 16 hours of design services and 8 hours of decorating
services, I was charged $75 for both, we had agreed on a price of $60
per hour for design services and $50 per hour for decorating services,
as my neighbor Jennie Gunthrie received the same deal.

I am not paying this bill, in fact I already put down a $600
payment, which isn’t reflected on this invoice at all? What is going
on? I need to be compensated for all of my time and if this isn’t
cleared up and a new bill sent out immediately, I will never use your
services and would not recommend your services to anyone.

Sincerely,
Maria Omari

Information to help create letter:

Business Company Address:
Kristin Raina
Kristin Raina Interior Designs
25 NE Johnson Street
Minneapolis, MN 53402

Customer Company Address:
Maria Omari
210 NE Lowry Ave.
Minneapolis, MN 54204

PART TWO

Sam Hernandez has noticed a marked decline in his gross profit
percentage from last year to this year, from 60% down to 40%.

you will respond as Sam to the email below. Think about the kinds of questions that
Sam might still have regarding the solution your classmate has proposed
to him, and ask probing questions to seek clarification. Post your email
as a reply to your classmate’s email.

Dear Mr. Hernandez,

That you for your previous email. I have looked into the
situation deeply to see the possible reasons why the gross profit
percentage dropped 20%. It went from 60% at the beginning of the year to
40%. I believe our pricing of the products are too high and we are not
getting enough revenue in. In this situation there is a chance if
things don’t get better by next year we could have to close the doors. I
believe we should speak further about this in person to get a game plan
for the business. Please advise with a time and date that you would
like to discuss this further.

Thank you,

Kirstin