Week Two (2) – Test One (1).doc
VILLANOVA
UNIVERSITY – LEAN SIX SIGMA MASTER BLACK BELT (LSSMBB)
WEEK TWO (2) – TEST ONE
(1)
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Question 1:The person most likely to be the
resource supporter who negotiates issues and works to ensure handoffs is
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A
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The
Master Black Belt
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B
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The
Champion or Sponsor
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C
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The
Black Belt
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D
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The
Process Owner
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Question 2:During the Improve phase of DMAIC,
the Master Black Belt is likely to be doing which of
the following with Black Belts?
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A
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Reviewing
lessons learned
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B
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Exploring
statistical methodologies
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C
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Exploring
ROI alternatives
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D
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Reviewing
data gathering plans
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Question 3:When doing a force field analysis,
both problems and opportunities can also be identified
as
a driving force for change.
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Question 4:The ideal communications strategy for
stakeholders will ____________________.
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A
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Get
the right information to the right people at the right time
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B
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Be
proportionate to the level of stakeholder interest
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C
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Be
proportionate to the level of stakeholder involvement
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D
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Be
proportionate to the level of stakeholder influence
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E
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Eliminate
requests for changes later in the project
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Question 5:Which of the following are financial
metrics that can impact the implementation
of your Lean Six Sigma Program?
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A
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Lean
Six Sigma programmatic return on investment
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B
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Individual
project return on investment
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C
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Organizational
financial metrics
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D
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Company
bottom line
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E
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All
of the above
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F
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None
of the above
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Question 6:You have been asked to manage a
project to upgrade the software that call center employees
use to answer customer questions. Which one of the following would be the
external
stakeholder in this project?
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A
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Customers
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B
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Call
center staff
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C
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Human
resources department
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D
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Legal
department
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Question 7:In order to minimize resistance later
in a Lean Six Sigma project and create “buy-in,”
the Master Black Belt should encourage Black Belts to use what tool
earlier in the project?
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A
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Criteria
Based Decision Matrix
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B
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Gantt
Chart
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C
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Stakeholder
Analysis
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D
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Charter
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Question 8:What are the three primary
characteristics of a stakeholder?
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A
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Informed,
involved, influential
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B
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Involved,
important, influential
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C
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Interested,
involved, influential
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D
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Active,
important, motivated
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Question 9:A key leadership practice for Master
Black Belts to embrace is to
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A
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Help
others deal with the current state
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B
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Help
others break from the past
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C
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Communicate
compelling reasons
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D
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Both
B and C
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Question 10:Which approach shows a balance
between a concern for people and a concern for
production?
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A
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Autocratic
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B
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Democratic
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C
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Behavioral
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D
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Lassez-faire
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Question 11:What is the best strategy for high
influence/low interest stakeholders?
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A
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Manage
them closely
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B
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Keep
them well-informed
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C
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Monitor
them periodically
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D
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Keep
them satisfied
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Question 12:The primary goal of analyzing project
stakeholders is to
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A
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Determine
the best communications strategy
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B
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Understand
their relative importance to the project
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C
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Determine
where their interests agree or conflict
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D
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Map
the political terrain and how to navigate it
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Question 13:One of the tools that the Master
Black Belt should ensure is used to help move a team toward
goal completion and best help minimize conflict is
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A
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Role
and Responsibility Matrix
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B
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Network
Schedules
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C
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Gantt
Charts
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D
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Risk
Management Plans
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Question 14:What type of change is seen as a
large improvement?
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A
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Transformational
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B
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Incremental
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C
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Logical
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D
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Itemized
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Question 15:Key objectives of the processes to
develop the project team include
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A
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Ensuring
that the project team has smooth entry and exit throughout the project’s
life cycle to minimize the overall risk level on the project
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B
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Increasing
participation in the activities outlined in the communications plan and
scheduling activities to offload the team leads and PM
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C
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Improving
skills of team members and amending levels of trust and cohesiveness to
achieve better productivity through greater teamwork
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D
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Reducing
the possibility of stakeholder complaints by assigning each key stakeholder
a main team member point of contact to manage communications
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Question 16:One of the biggest resistance factors blocking implementation of
competitive intelligence
and benchmarks is
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A
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Lack
of knowledge by Master Black Belts
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B
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Factors
associated with a learning organization
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C
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The
Not-Invented-Here (NIH) syndrome
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D
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Forces
of change
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Question 17:Which type of leader relies on
legitimate, reward, and coercive power?
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A
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Autocratic
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B
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Democratic
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C
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Behavioral
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D
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Lassez-faire
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Question 18:When coaching and educating Black
Belts concerning the Cost of Poor Quality, the
Master Black Belt needs to direct attention to which of the following
items?
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A
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Assets,
Liabilities, and COGS
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B
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Profits,
Expenses, and Revenues
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C
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Number
of Incidents, Actual Labor Cost, Material Cost, and Multiplication
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D
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Number
of Defects, Variation, and Control Limits
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Question 19:Key process steps in successfully
selecting projects include
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A
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Identifying
your current state
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B
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Developing
criteria for consideration
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C
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Developing
a list of projects based on pain, goals
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D
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All
of the above
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Question 20:Which one of the following is the
most important reason for analyzing stakeholders?
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A
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To
determine the best communications strategy for them
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B
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To
understand their needs and expectations
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C
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To
manage their expectations
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D
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To
determine which metrics are most appropriate
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