CRITIQUE OF TRAINING DESIGN

This assignment gives you an opportunity to critique a training proposal and to recommend a better training design. Assignment Due Sunday, July 1, 2018. 

Suggestions: 

Review the use of instructional design models such as ADDIE. Review the TM criteria. Review APA guidelines on levels of headings. Review academic sources on organization factors which support T&D including transfer of training.

Suggestions:

Consistently use required topics as headings to organize the materials. Follow APA guidelines. Balance information from the company with authoritative third-party views. Cite specific company practices which illustrate academic models and theories being applied. Focus on the required topics.

The Scenario

This scenario is adapted from:

Noe, R. A. (2013). Employee training and development (6th ed.). New York, NY: McGraw-Hill Irwin.

You are the human resource generalist for College Inn, a chain of modestly-priced hotels located in the Southeastern United States. Each hotel has 100 to 150 rooms, a pool, and a full service restaurant. The hotels are located near the exit ramps of major highways in three Southeastern college towns: Raleigh, NC; Columbia, SC; and Athens, GA. You just received the attached memo from the vice president of operations asking for your opinion about some training he is contracting for with outside consultants. There is no training manager for College Inn, so the vice president often contacts you for help with training in the Operations division.

YOUR TASK

Prepare a 2-3 page memo to the vice president of operations that critiques the proposed training.

• Identify all problems related to the proposed training and discuss why these items are problems. Hint: You might want to review the competencies TD professionals should possess. The Association for Talent Development (ATD) Competency Model (https://www.td.org/Certification/Competency-Model) is a good resource.
• Give your recommendations for improving the training design and  explain how your revised design will address the VP’s expectations regarding the training.
• Describe at least two ways managers can support the training. Hint: You might want to review the Transfer of Learning Matrix that is listed in the Week 4 Required  Reading-Transfer of Learning area.

The vice president values your opinion but also likes to know what other experts have to say, so support your statements and opinions with citations from appropriate sources. The vice president is not familiar with training and development terminology, so provide definitions for key concepts and theories that you believe apply to this situation. Don’t forget to cite the source(s) of your definitions.

Your memo should be two to three single-spaced pages, excluding the cover and reference pages. Please use one inch margins and a font size of at least 11 points.

Include a minimum of five references in your memo. Cite reputable sources such as the readings and resources posted in our classroom, and articles published in academic or practitioner journals within the last ten years.

The websites of consulting firms and blogs are not appropriate sources for this assignment. Put your references on a separate page and use APA format for all citations, quotations, and references.

You might be tempted to propose conducting a detailed needs assessment but remember that the VP has already conducted a needs assessment and is eager to get started with the training. The VP mentions an article by Ross Tartell; the article can be found via the UMUC library:

Tartell, R. (2014). Use focus groups for rapid needs analysis. Training, 51(2), 14.

You might also want to read a bit about service recovery. Here are two articles that are available through the library:

Kim, T., Yoo, J. J-E., & Lee, G. (2012). Post-recovery customer relationships and customer partnerships in a restaurant setting. International Journal of Contemporary Hospitality Management, 24(3), 381-401. doi: 10.1108/09596111211217879

Komunda, M., & Osarenkhoe, A. (2012). Remedy or cure for service failure? Effects of service recovery on customer satisfaction and loyalty. Business Process Management Journal, 18(1), 82-103. doi: 10.1108/14637151211215028

Please see attachment for the grading criteria for this assignment.

The memo from the vice president of operations follows the grading criteria.

Do you believe an offender who has done prison time

1-Should not be penalized upon return to society?

2-Do you believe that an offender who has violated society’s rules should be precluded from employment, voting, working, and so on?

3-What does the reading material say about offenders returning to society : what is needed? what should we as a society do to help the offender’s re-entry to society?

4- Do you agree that we must create re-entry plan for offenders that are returning to society …why? Do you do you disagree? Why?

You must submit at least 3 well developed paragraphs, and you must use the reading material to support your resp

Suppose you live in a town where commercial development is trying to come in and “take” (in exchange for just compensation) several waterfront residences to building a new mall area with restaurants, bars, and souvenir shops. This new development is supposed to create 500 jobs and bring in countless visitors each year.

Over the past 25 years, the town’s economy has been tolerable, but not booming, the tax base has been shrinking because of younger people moving away, and what was once a major tourist economy is languishing.

Is there a constitutional and/or public policy argument that would legally support the taking of these properties against the will of the residents? Explain.

Taking the opposite side, are there legal arguments against the taking? Be sure to include specific examples and case law to support your work.

Activity #1 – 

Think of a recent change that happened in your organization. Try to focus on a large change, not just a small change in artifacts, such as a form. It might be a policy change, a change in leadership, a change in organizational goals. Think about how it was implemented.

(MY ORGANIZATION IS A KID’S FOOTBALL TEAM WITH A CHANGE OF COACH/STAFF. THE SCENARIO IS THE COACH WAS ON THE FLY FIRED AFTER COACHING THE SAME KIDS FOR THREE YEARS)

Based on Kotter’s 8 steps, describe the change. Did your organization follow each step? If so, describe how. If not, describe how “skipping” that step may have impacted the change and how employees responded to it.

Community-based supervision is often used for first-time offenders.

• Which types of offenders could be considered for community-based supervision instead of incarceration?
• Should community-based programs be used to alleviate overcrowding problems in prisons and jails? Is this a valid reason to utilize community-based supervision rather than incarceration? Why or why not?
• Are community-based corrections more appropriate for a particular purpose of punishment? Justify your answer and give an example.