A customer relationship model attempts to enhance the relationship between the organization and the customer. The goal is to improve customer loyalty while identifying any potential opportunities. 

In this week’s assignment, please find a local healthcare organization that specializes in treating specific patients (ex: cancer, pediatrics, catastrophic injuries) or illnesses. Research the organization, and build a Customer Relationship Model for the organization. 

The assignment must be submitted in a PowerPoint format ( 5 slides) and explains the needs of the customer.

 

Remember to submit your work following the file naming convention FirstInitial.LastName_M01.docx. For example, J.Smith_M01.docx. Remember that it is not necessary to manually type in the file extension; it will automatically append.

Start by reading and following these instructions:

1. Quickly skim the questions or assignment below and the assignment rubric to help you focus.

2. Read the required chapter(s) of the textbook and any additional recommended resources. Some answers may require you to do additional research on the Internet or in other reference sources. Choose your sources carefully.

3. Consider the course discussions so far and any insights gained from it.

4. Create your Assignment submission and be sure to cite your sources if needed, use APA style as required, and check your spelling.

Assignments are due by midnight on Mondays.  

Assignment: Select your site for the community educational project. Complete and submit the signed (not typed) Community Health Educational Project Permission Form. (if this cannot be completed in the first week, please speak directly with your professor about options). No typed signatures are permitted- the person in charge at the venue you choose to use for your presentation will need to sign the form.  Practice Hours: each module has a minimum required practice hours related to your work on the main education project. Practice hours relate to time spent on project work (Discussion Board work does not apply). Document your hours for Module 1 in Project Concert. Access Project Concert. You should have an estimated 2 – 3 hours for this module. Minimum required hours must be entered into Project Concert for Module 1. Some states/entities require hour logs for certification or employment. It is the student’s professional responsibility to ensure all hours are entered correctly in order to meet these requirements. Please see the Project Concert directions document in the Learning Materials on how to enter hours.

Please submit your site selection in an APA formatted essay of 250 to 300 words in length.  In this course, in every module assignment or discussion,  due to the nature of the assignments, you are permitted to use first person, such as I, We, Me, Us, etc. The essay should explain why you selected the site and when and where your educational presentation will take place. Please submit the essay and the permission form into the dropbox- these may be submitted in two files in the dropbox. Remember that all essay assignments are to be in strict APA format with the required title page (See the APA sample paper attached to your welcome to class email for details), an intro paragraph to tell the reader the purpose of the paper, your discussion of your assignments, a conclusion paragraph to sum up the paper, and references listed for each source that is sited with in the text of the paper.  This course does not utilize an Abstract or an annotated bibliography. 

Respond to this post with a positive response :

Ask a probing question, substantiated with additional background information, evidence or research.

Share an insight from having read your colleagues’ postings, synthesizing the information to provide new perspectives.

Offer and support an alternative perspective using readings from the classroom or from your own research in the Walden Library.

Validate an idea with your own experience and additional research.

Make a suggestion based on additional evidence drawn from readings or after synthesizing multiple postings.

Expand on your colleagues’ postings by providing additional insights or contrasting perspectives based on readings and evidence.

Use  references

EXAMPLE OF A REFERENCE:

If you cannot locate a doi number, this is how the reference should look: 

Quelly, S. B. (2017). Characteristics Associated with School Nurse Childhood Obesity Prevention Practices. Pediatric Nursing, 43(4). Retrieved from https://www.pediatricnursing.net/issues/17julaug/abstr5.html

                                                  MAIN POST

Our healthcare needs an update on how we pay for our treatments. There are four ways to pay for insurance in the United States. The way we pay for our healthcare is Medicare, Medicaid, Private insurance, or out of pocket (Laureate, 2012). My parents are from the Baby Boomer generation and they are living longer than their parents. Insurance companies whether private or government inform doctors to push patients through healthcare as fast as possible to cut down costs (Laureate, 2012).  I have seen working in the emergency room this does not work. Patients are returning to the ER due to insurance not paying for them to stay longer. These patients are sicker on their second admit. This is doing a disservice to patients and causing our patients to think we are in it for money and not to help people.

As healthcare provider, we took an oath to do no harm to patients while they are in our care. I am not a fan of drug companies over pricing medications for the sole purpose to get rich. Walgreens is in a class action lawsuit and accused of overpricing generic medications to patients (Berman & Shapiro, 2017).  There should be a better way to regulate and prevent this if the accusation is true.  In the case of Provenge, medication for prostate cancer, these patients should have the choice to use it. If it was your own family member you would want as much time as possible to spend with them. Studies show that this medication will extend life by at least four months (Stein, 2010). There has to be a better way to deliver this medication in a cheaper way. 

Another option is to bypass our drug company in the United States all together. Canada’s online pharmacies were lower than our Medicare drug coverage (Sean, Young, Na-Eun, Andy, & Jongwha, 2017). I have had patients in the Emergency room who had prescription bottles from Canada and they stated it was the only way they could afford their prescriptions. 

                                             

                                         

                                          References

Laureate Education (Producer). (2012c). Healthcare economics and financing. Baltimore, MD: Author.

Stein, R. (2010), November 8). Review of prostate cancer drugs Provenge renews medical cost-benefit debate. The Washington Post. Retreived from

http://www.washingtonpost.com/wpdyn/content/article/2010/11/07/AR2010110705205.html

Berman, H., & Shapiro, S. (2017, August 7). Hagens Berman: Walgreens Sued for Alleged Hidden Generic Drug Overpricing Scheme with PBMs. Ebsco. Retrieved from ezp.waldenulibrary.org/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=bwh&AN=bizwire.c80109270&scope=site

Sean, K., Young, R., Na-Eun, C., Andy, K., & Jongwha, C. (2017). Prescription Drug Price 

Paradox: Cost Analysis of Canadian Online Pharmacies versus US Medicare Beneficiaries for 

the Top 100 Drugs. Ebsco, 37, 957-963. http://dx.doi.org/10.1007/s40261-017-0556-6

 Details:

This assignment requires you to interview one person and requires an analysis of your interview experience.

Part I: Interview

Select a patient, a family member, or a friend to interview. Be sure to focus on the interviewee’s experience as a patient, regardless of whom you choose to interview.

Review The Joint Commission resource found in topic materials, which provides some guidelines for creating spiritual assessment tools for evaluating the spiritual needs of patients. Using this resource and any other guidelines/examples that you can find, create your own tool for assessing the spiritual needs of patients.

Your spiritual needs assessment survey must include a minimum of five questions that can be answered during the interview. During the interview, document the interviewee’s responses.

The transcript should include the questions asked and the answers provided. Be sure to record the responses during the interview by taking detailed notes. Omit specific names and other personal information through which the interviewee can be determined.

Part II: Analysis

Write a 500-750 word analysis of your interview experience. Be sure to exclude specific names and other personal information from the interview. Instead, provide demographics such as sex, age, ethnicity, and religion. Include the following in your response: What went well? Were there any barriers or challenges that inhibited your ability to complete the assessment tool? How would you address these in the future or change your assessment to better address these challenges? How can this tool assist you in providing appropriate interventions to meet the needs of your patient? Did you discover that illness and stress amplified the spiritual concern and needs of your interviewee? Explain your answer with examples.

Submit both the transcript of the interview and the analysis of your results. This should be submitted as one document. The interview transcript does not figure into the word count.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to LopesWrite. Please refer to the directions in the Student Success Center.

This benchmark assignment assesses the following competencies:

CONHCP Program Competencies for the RN-BSN:

5.2: Assess for the spiritual needs and provide appropriate interventions for individuals, families, and groups.

 

Benchmark Assignment – Spiritual Needs Assessment and Reflection
1
Unsatisfactory
0.00%2
Less Than Satisfactory
65.00%3
Satisfactory
75.00%4
Good
85.00%5
Excellent
100.00%70.0 %Content 40.0 %Tool for Assessing the Spiritual Needs of Patients CONHCP: 5.2Tool for assessing the spiritual needs of patients show little to no relevance to the experiences of patients. A transcript of the interview is either missing or not relevant.Tool for assessing the spiritual needs of patients is present but lacks focus on experiences of patients. A clear transcript of the interview is provided.Tool for assessing the spiritual needs of patients is present and focuses on experiences of patients. A clear transcript of the interview is provided.Tool for assessing the spiritual needs of patients is present and focuses on experiences of patient. The tool uses reliable methods for gathering data. A clear transcript of the interview is provided.Tool for assessing the spiritual needs of patients is present and focuses on experiences of patients. The tool uses effective methods for gathering data that produces the results intended. A clear transcript of the interview is provided.30.0 %Analysis of Interview ExperienceAn analysis of the interview experience shows little to no relevance to the assignment instructions.An analysis of the interview experience is included but addresses a few of the points included in the assignment instructions.An analysis of the interview experience is included and addresses most of the points included in the assignment instructions.An analysis of the interview experience is included and addresses all of the points included in the assignment instructions.An analysis of the interview experience is included and addresses all of the points included in the assignment instructions. The analysis shows a deep understanding of the connections.20.0 %Organization and Effectiveness 7.0 %Thesis Development and PurposePaper lacks any discernible overall purpose or organizing claim.Thesis and/or main claim are insufficiently developed and/or vague; purpose is not clear.Thesis and/or main claim are apparent and appropriate to purpose.Thesis and/or main claim are clear and forecast the development of the paper. They are descriptive and reflective of the arguments and appropriate to the purpose.Thesis and/or main claim are comprehensive. The essence of the paper is contained within the thesis. Thesis statement makes the purpose of the paper clear.8.0 %Argument Logic and ConstructionStatement of purpose is not justified by the conclusion. The conclusion does not support the claim made. Argument is incoherent and uses noncredible sources.Sufficient justification of claims is lacking. Argument lacks consistent unity. There are obvious flaws in the logic. Some sources have questionable credibility.Argument is orderly, but may have a few inconsistencies. The argument presents minimal justification of claims. Argument logically, but not thoroughly, supports the purpose. Sources used are credible. Introduction and conclusion bracket the thesis.Argument shows logical progression. Techniques of argumentation are evident. There is a smooth progression of claims from introduction to conclusion. Most sources are authoritative.Clear and convincing argument presents a persuasive claim in a distinctive and compelling manner. All sources are authoritative.5.0 %Mechanics of Writing (includes spelling, punctuation, grammar, language use)Surface errors are pervasive enough that they impede communication of meaning. Inappropriate word choice and/or sentence construction are used.Frequent and repetitive mechanical errors distract the reader. Inconsistencies in language choice (register) and/or word choice are present. Sentence structure is correct but not varied.Some mechanical errors or typos are present, but are not overly distracting to the reader. Correct and varied sentence structure and audience-appropriate language are employed.Prose is largely free of mechanical errors, although a few may be present. The writer uses a variety of effective sentence structures and figures of speech.Writer is clearly in command of standard, written, academic English.10.0 %Format 5.0 %Paper Format (use of appropriate style for the major and assignment)Template is not used appropriately, or documentation format is rarely followed correctly.Appropriate template is used, but some elements are missing or mistaken. A lack of control with formatting is apparent.Appropriate template is used. Formatting is correct, although some minor errors may be present.Appropriate template is fully used. There are virtually no errors in formatting style.All format elements are correct.5.0 %Documentation of Sources (citations, footnotes, references, bibliography, etc., as appropriate to assignment and style)Sources are not documented.Documentation of sources is inconsistent or incorrect, as appropriate to assignment and style, with numerous formatting errors.Sources are documented, as appropriate to assignment and style, although some formatting errors may be present.Sources are documented, as appropriate to assignment and style, and format is mostly correct.Sources are completely and correctly documented, as appropriate to assignment and style, and format is free of error.100 %Total Weightage

  Professional socialization relates to the manner in which we learn the roles and functions of being a nurse once we enter the healthcare system. What are some of the ways this socialization occurs in your place of employment, and do you believe it leads to effective assumption of the nursing role? This socialization occurs in a patriarchal healthcare system that still remains predominantly male physician-based. Discuss the impact, you believe, this has on socialization to the nursing role.