Your rough draft must be 3-4 pages in length. Proper APA and formatting, including a title and reference page, are required. The title and reference page is in addition to the required page requirement. Your paper should demonstrate a strong thesis statement supported by research from at least 3-5 different sources. Include both in text citations, title page, and a references page in APA format. Contents of your paper should include:

•A detailed explanation of the population chosen.

•The communication barriers that were presented in the case study.

•Resources and or policies that were utilized to assist in eliminating or reducing the barriers.

•Resources or services that could assist but were not utilized in the case study.

•Final outcome of patient experience and customer service provided.

General APA Guidelines:

Your essay should be typed, double-spaced on standard-sized paper (8.5″ x 11″) with 1″ margins on all sides. You should use a clear font that is highly readable. APA recommends using 12 pt. Times New Roman font.

Include a page header (also known as the “running head”) at the top of every page. To create a page header/running head, insert page numbers flush right. Then type “TITLE OF YOUR PAPER” in the header flush left using all capital letters. The running head is a shortened version of your paper’s title and cannot exceed 50 characters including spacing and punctuation.

Assignment 1: Discussion—Course Learning Reflections

This assignment ends your journey in this course. Throughout the eight modules, you have been given the opportunity to learn, practice, and apply concepts and theory in new ways. Carefully consider where you were on the first day of the course and where you are now regarding your understanding of OB. Has your perspective on all the components of OB expanded? Perhaps you see OB in a new way. Perhaps you too have evolved!

Consider the aforementioned aspects, and reflect on the previous seven modules’ readings, discussions, and papers regarding organizational behavior. Then, respond to the following:

• What will you do differently at your workplace after completing this course? Explain why.
• What is the most important learning component you are going to take away from this experience?
• What commitments will you undertake to ensure that what you learned and achieved in this course is not lost?

Give reasons and examples, supported with appropriate academic literature, when developing your responses. Be sure to cite to APA writing standards for paraphrases and direct quotes.

Write your initial response in 300–500 words. Apply APA standards to citation of sources. Click here to download the APA Guide. Use this guide to format your assignment.

By the due date assigned, post your response to the appropriate Discussion Area. Through the end of the module, review and comment on at least two peers’ responses.

Do the following when responding to your peers:

• Read all posts from your peers.
• Respond to feedback on your posting and provide substantial feedback to no less than two other peers on their ideas.
• Provide substantive comments by contributing new, relevant information or quotes from course reading, academic and trade journals, company websites, or other sources; build on the remarks or questions of others; or share practical examples of key concepts from your experiences, professional or personal.
• Make sure your writing is clear, concise, and organized; demonstrates ethical scholarship in accurate representation and attribution of sources; and displays accurate spelling, grammar, and punctuation per APA (6th edition) standards.

Module 8 Overview

Over the past seven modules, you have reviewed, researched, and discussed various components that make up OB. You now have a new and deeper understanding of OB stemming from the theoretical and practical applications to how an evolution is underway.

Given your enhanced understanding of OB, consider how you might become a part of this evolutionary process.

• Will you be a leader or manager in this process? Or will you become a better informed player willing to share your talents and knowledge in the group pool in order to allow synergy to propel your organization to the top?
• From a systems thinking perspective, can you become part of the whole in sharing the glory versus being the only one basking in the glory from a self-centric perspective?

Course Summary

In this course, you learned about the different aspects of OB and how it is evolving. This knowledge is vital to understanding organizational change efforts in twenty-first-century organizations and learning how to manage them as successful learning organizations. In this course, you have studied, researched, and applied various concepts and principles relating to OB. You were challenged to assume the role of a change agent and develop an organizational case study. For a quick review, the following reiterates the module overviews:

Module 1 Overview

The systemic study of all stakeholders within and outside an organization is called OB. There are many factors involved in motivating stakeholders, and organizational leaders and managers need to have a solid understanding of these factors in order to motivate a workforce in a global world.

Module 2 Overview

Organizations are essentially living organic systems composed of parts that are interconnected and interrelated. Whatever affects one part in the system will, to some degree, affect other parts of the system. Twenty-first-century leaders and managers, who understand systems thinking and are able to integrate the concepts of systems thinking into the organization, may have a competitive advantage over organizations whose leaders and managers have not embraced systems thinking.

Module 3 Overview

While motivating employees has been a noted challenge for the past century, theory and practices developed and used to motivate employees in the early twentieth century may not work in a twenty-first-century organization. Employees are not necessarily motivated by fear, coercion, or pay, but through feeling valued and being allowed to be creative and innovative.

Employees do not fear job loss as much as they once did, as more and more employees do not expect to work for only one or two organizations in their lifetimes. In addition, new motivational and work performance considerations have taken place as organizations outsource work, lay off employees as part of restructuring efforts, and employee job satisfaction and performance are challenged.

Module 4 Overview

The pace of globalization is a challenge confronting organizational leaders and managers if they wish to remain viable. While global marketing has been around for decades, newly emerging markets and economies will continue to challenge relationships between emergent nations and organizations attempting to gain inroads to products, markets, employees, or services. These challenges will be constant and organizational leaders and managers may need to challenge old ideas in order to be successful in a world marked by constant change.

Module 5 Overview

Ethics and diversity became topics of discussion in the latter part of the twentieth century. However, as more generations entered the job market and people began retiring later, the generational mix became a factor in not only how to get people to work together, but in how such diversity might be utilized as an organizational strength. Ethics scandals of the late twentieth and early twenty-first century resulted in the development of ethical codes of conduct and mandatory ethics training practices. As ethics policies developed, improvements have been made to correct for potential flaws in the training procedures.

Module 6 Overview

Conflict has become a recognized issue that diminishes not only individual productivity and efficiency, but also overall organizational productivity and efficiency. Learning to recognize the types and styles of conflict in order to plan proactively versus reactively is a challenge for leaders and managers. If captured proactively, conflict can be productive and constructive.

Module 7 Overview

Organizations have been evolving since the inception of organizations, as has OB. Managing organizations continues to be an evolving challenge requiring leaders and managers who are capable and willing to adapt and change. In addition, the pace of technology has added additional challenges; in other words, technology has served to both aid and hinder organizations. Technology has displaced employees, created new types of organizations that are purely service oriented, and made for a borderless world that increased business transactions beyond anything imaginable in the early twentieth century. Finally, organizations that continue to evolve, adapt, and thrive in the twenty-first century are referred to as learning organizations.

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Refer back to the interview and evaluation you conducted in the Topic 2 Family Health Assessment assignment. Identify the social determinates of health (SDOH) contributing to the family’s health status. In a 750-1,000-word paper, create a plan of action to incorporate health promotion strategies for this family. Include the following:

1. Describe the SDOH that affect the family health status. What is the impact of these SDOH on the family? Discuss why these factors are prevalent for this family.
2. Based on the information gathered through the family health assessment, recommend age-appropriate screenings for each family member. Provide support and rationale for your suggestions.
3. Choose a health model to assist in creating a plan of action. Describe the model selected. Discuss the reasons why this health model is the best choice for this family. Provide rationale for your reasoning.
4. Using the model, outline the steps for a family-centered health promotion. Include strategies for communication.

Cite at least three peer-reviewed or scholarly sources to complete this assignment. Sources should be published within the last 5 years and appropriate for the assignment criteria.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to LopesWrite. Please refer to the directions in the Student Success Center.

Case 1: Business Philosophy

The Job Interview

Kelly has just graduated with her marketing degree from UNA. She has interviewed with two firms so far without very much luck. However, she has great hopes for this interview. The job ad reads, We are looking for a marketing manager to help create new markets and improve our current products. We are looking for combination of experience and education in a graduate who can help us develop new marketing programs.

The firm she is interviews is called Creative Designs. The firm is an interior design firm for corporate offices and upscale homes. Kelly has worked in interior design with her mother’s business and has graduated with a marketing major and interior design minor.

Kelly is going to be interviewing with the owner of Creative Designs, Ms. Landsdale. Ms. Landsdale starts the interview by giving Kelly an introduction to the company. Ms. Landsdale stated that we have been designing custom interiors for offices and homes. We have used design software to create 10 model interiors and we further refine the interiors to the customers’ needs. This enables us to keep our costs down compared to our competitors who must do each design as an original. Our design specialists carry laptop computers to each client and potential customer showing our current design specifications.

Ms. L: Kelly this is where we get to you. Would you be interested in becoming a Design Specialist for our company?

Kelly: Yes, I love the idea of combining my education and experience in this field. In addition, I really look forward to working with a marketing organization.

Ms. L: This is why we are interested in marketing graduates. We need people who can communicate well with customers. How good are your communication skills?

Kelly: I am a very good writer and my presentations grades were excellent.

Ms. L: Give me an example of your skills, (she takes out a pen) Kelly sell me this pen.

Kelly takes five minutes to explain all the advantages of the pen and how it will benefit Mr. L.

Ms. L: That was very good. Do you have any questions before we conclude he interview?

Kelly: Yes, I am curious about the research you do in this organization and whether I would have the opportunity to work in that area in the future.

Ms. L: At the moment, we do not have a position in that area, we expect each Design Specialist to do their own research but in the future we may have a position. Currently, we research the demographics of each firm or client to determine their potential budget.

Kelly: Thank you very much for the interview. I hope you will hire me for this position.

After the interview, Kelly goes to the UNA library to research the company more. She finds that Creative Designs has the second leading market share in the area and their profits are just behind the market leader. The market leader is Interior Solutions is renowned for doing completely original designs.

Questions:

(Reference needed )

1. What business philosophy is be used by Creative Designs? Explain.

2. Given your choice of business philosophy how would you sell the pen given to Kelly?  Explain.

(Reference needed )