Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.  

Write a six to seven (6-7) pages paper in which you:

1. Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).  
3. Justify why you selected the training method that you did. 
4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
5. Develop a survey to collect feedback from the employees who attend the training.
6. Use at least five (5) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources. 

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. 

Use this template APA_Template_With_Advice_(6th_Ed) .doc

This id for week 6 discussion board. Need to reply a list 100 words.

I believe that actual self and ideal self are correlated together
because if a person believes of themselves to be a certain way then
their actions will follow what they believe. For instance, while I was
in grade school I never passed the FCAT but I still considered myself to
be a smart student and enrolled myself in honors level classes in high
school and kept a high GPA. When the time came for me to either pass the
FCAT or be in  jeopardy of graduating, I passed the test. 

The two can be different if someone believe that they are more than
what they are at that point. I do believe that the distinction between
the two is important and is describes how a person can be confident in
themselves. The concept of self to personality and everyday life is very
important because if a person don’t believe in themselves to be great
everyday then they won’t. It is very important for a person to know
themselves and more, I believe one should always have high expectations
for themselves and not wait for someone else to believe in them before
they do themselves.

A new movement has started since the early 2000s, where some political groups are trying to remove American history from our children’s school curriculum and textbooks, specifically slave history. However, these groups also do not want to cover segregation or civil rights. By removing the history that we have just covered in these last eight weeks, the African American communities are denied their connections to American History. Recently, African Americans have created movements such as “Black Lives Matter” to counteract these other groups. Many tie slave history to the development of segregation and racism that has spread throughout our country. A Historical Trauma has affected generations of African Americans because of what their ancestors had to endure just to survive in this country. This distrust has developed towards different groups, agencies and organizations. For those who are not affected, trying to understand what it means to be an African American in the United States showcases the need for this history to be taught in all schools and to every American.

Your final forum is to prepare an essay (letter to the editor or written speech) that would explain to all of America why African American History from the Atlantic Slave Trade To Reconstruction should be taught.

Explain why every American should know African American history. You will be expected to use specific facts, events and people that you have learned from this course therefore refrain from adding content that pertains to historical content after Reconstruction.

These facts, events, and people must come from your required work this term and from research in the library or from the course bibliography.

In your speech, demonstrate the breadth of knowledge you have gained from this work. Do not forget to use in text citations because you will be using multiple sources.

This post must be at least 500 words and for that reason unlike most of our previous Forums this is due by Friday night (at 11:55 PM EST).

You will, as usual, respond to at least two students for 200 words each (and this is due by Sunday). Respond as many times as you want, and I will grade your two best responses.

Remember, I want to see that you have a solid understanding of African American history and that you ground this final post in all the required work during the term.

Do not forget to read the lesson for this week.

Please remember that as this replaces your final exam, you must clearly demonstrate what you have learned from all the required work starting with Week 2 and ending with Week 7. I want to see the breathe of your knowledge gained in this class. Your grade will primarily be based on that. You have at least three posts (the initial submission and two replies). Use them to further demonstrate how much you have learned from the required material and your research.

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Chomsky’s Theory of Language Development discusses “critical periods” for learning language. Following from this theory, disruptions during critical periods should negatively affect the development of language.

Please view either of the links below on the historic case of Genie.

https://www.youtube.com/watch?v=VjZolHCrC8E

http://www.pbs.org/wgbh/nova/transcripts/2112gchild.html

Other resources about feral children are in this week’s reading list.

Obviously, these are horrific cases of child abuse.

1.) What The case of Genie and your readings tell us about language (and emotional) development?

2.) What cues can educators take from these tragic cases?

Criteria/ 300 Level Forum Rubric	Possible Points	Student Points
Initial post
Analyzed the question(s), fact(s), issue(s), etc. and provided well-reasoned and substantive answers.	20
Supported ideas and responses using appropriate examples and references from texts, professional and/or academic websites, and other references. (All references must be from professional and/or academic sources. Websites such as Wikipedia, about.com, and others such as these are NOT acceptable.)	20
Post meets the 300 word minimum requirement and is free from spelling/grammar errors	10
Timeliness: initial post meets the Wed deadline	10
Replies
Participated in the discussion by replying to a minimum of 2 classmates, asking a question, providing a statement of clarification, providing a point of view with rationale, challenging a point of discussion, or making a relationship between one or more points of the discussion. Each reply post is unique and original in nature and meets the required minimum word count of 150 words
Reply #1	20
Reply #2	20
	100

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How does gender identity develop? What factors (cultural, social, peers, siblings, etc.) do parents need to focus on to ensure a healthy overall identity in their children?

Take a few minutes and reflect on your middle childhood/early adolescence years. If you could go back in time and talk to that version of you, what would you say? Based on what you learned this week and your own personal experience, write a letter to the younger you. Keep in mind the developmental changes you were going through and give the younger you advice on school, peers, sports, family, etc.

Criteria/ 200 Level Forum Rubric	Possible Points	Student Points
Initial post
Analyzed the question(s), fact(s), issue(s), etc. and provided well-reasoned and substantive answers.	20
Supported ideas and responses using appropriate examples and references from the lesson material. Texts, professional and/or academic websites, and other references may also be used. (All references must be from professional and/or academic sources. Websites such as Wikipedia, about.com, and others such as these are NOT acceptable.)	20
Post meets the 250 word minimum requirement and is free from spelling/grammar errors	10
Timeliness: initial post meets the Wed deadline	10
Replies
Participated in the discussion by replying to a minimum of 2 classmates, asking a question, providing a statement of clarification, providing a point of view with rationale, challenging a point of discussion, or making a relationship between one or more points of the discussion. Each reply post is unique and original in nature, meets the required minimum word count of 150 words, and is completed by Sunday night.
Reply #1	20
Reply #2	20
	100

This is the second and last part of the paper  I will attached the syllabus with it. It should be only 4 more pages excluding the title and reference page.  SBIRT—Screening, Brief Intervention and Referral for Treatment. The screening we have done were Alcohol and or Drugs are other interventions.  Here is a few videos and let me know how much and if you need any thing else.

 Teaching-SBIRT-Faculty-Guide-Session-1

Teaching-SBIRT-Faculty-Guide-Session-2

In your Cultural Competency Paper you will need to identify a current intervention to use with the underserved population that you identified in Week 2.

For this assignment we want to help you begin thinking about what intervention you will be writing about in your paper.

For this section of the overall paper, identify a current SBIRT intervention(s) and provide a rationale/explanation about why this type of SBIRT intervention has been identified is appropriate given the particular cultural or ethnic characteristics of this population.

Your instructor will provide you with feedback that you can incorporate in your final paper.

Your Tasks:

This should be 6-7 pages long and should be APA formatted, making sure you use in-text citations for your references. You will be graded on content of the intervention and APA formatting.

The first purpose is to increase your knowledge about how to work in a culturally competent manner with children and families of underserved populations. The second purpose is to increase your critical thinking skills. The third purpose is to introduce you to some important scholarly journals in social work as well as the fields in which social work is commonly engaged.

Your paper should be 6 – 7 pages long, excluding the title and reference pages. Your paper must follow APA style. Be sure to use the APA tutorial in the course and your APA manual.

• Thoroughly describe the culturally competent social work practices for working with this population that are identified in the articles or are implied by the articles. Use this research and your course textbook to elaborate on these questions:
• How has this group been treated historically in our culture? What is the history (e.g., laws, experiences, etc.) related to this type of oppression? What assumptions, beliefs, or attributions appear to drive the oppression or discrimination of this group?
• What are examples of specific oppressive or discriminatory practices that this group has encountered as they interact with various institutions? You may include social, economic, educational, faith, and health care institutions in your discussion, as well as any other institutions of relevance.
• What may be the outcomes or implications of these experiences for the marginalized group? Consider the range of bio-psycho-social-spiritual outcomes and other issues of relevance.
• What examples of strength and resilience are, or have been, evident within members of this group?
• What may be implications of these oppressive practices for social workers who work with individuals from this population? What are 2-3 specific understandings or actions that you see as crucial to supporting non-oppressive practices with the group you have chosen?
• Identify a current SBIRT intervention(s) and provide a rationale/explanation about why this type of SBIRT intervention has been identified is appropriate given the particular cultural or ethnic characteristics of this population.
• Reflect and write a few paragraphs on the knowledge and insight you gained from completing this assignment. Discuss how you feel, what you think, how you react to the notion of serving this minority population in the area of social work you identified in the paper. Be descriptive
• Instructor Amy Fisher 
• Sharman James (my name)