Competency

• Evaluate effective leadership theories and strategies for information technology decision-making in real-world situations.
• Lead, communicate, and direct diverse teams, stakeholders, and sponsors.
• Design effective information technology models for implementing technology for the organization.
• Create a plan to deploy technology solutions in alignment with strategic business needs.
• Manage complex information technology systems.
• Establish a change-control process to assure formal approvals.

Scenario

You have spent many years as an MIS executive. You have just been hired as the new C.I.O. for a company of your choosing. You will need to create an IT strategy that addresses the necessary information technology needs and projects that the company must undertake to be successful.

You will first determine your mission, vision, and strategic goals. Once those are established, you will create your IT strategy/plan. The IT strategy should document how your business will plan, execute, and measure all activities.

You will need to present your strategy to the Executive Board. As the Chief Information Officer (C.I.O), you will need to be clear about how your efforts will increase efficiency, effectiveness, and profitability.

Instructions

Create an IT strategy/plan for your business that you can present to the Executive Leadership Team. It will need to be detailed, clear, and specific so that they can understand your plan then trust in your abilities to manage this part of the business.

Your submission should be in Microsoft Word. You may use a Microsoft Word template to create your IT plan. Appendices for the organizational chart and MIS architecture may be attached separately. Each of the following sections, should be a section of your final IT plan.

Section 1 – Summarize the business and industry that you chose. Explain the type of leadership style you believe is best suited in a changing business environment. Discuss how leadership principles will help ease the challenges of a fast changing IT environment.

Section 2 – Produce an organizational chart that adequately depicts the hierarchal relationship between the IT department and other key business positions. Using the organizational chart, summarize how decision making is impacted by “change,” planned or unplanned. Describe the internal and external stakeholders that will be impacted by the changes.

Section 3 – Evaluate the existing design of the MIS architecture then provide a summary of how the architecture supports business objectives. Analyzing your companies resources and the needs of your MIS architecture, determine the best IT systems implementation model. Create a Disaster Recovery plan that provides automated restoral of key systems and services.

Section 4 – Conduct a systems analysis in order to determine IT systems requirements based upon business objectives and goals. Conduct an inventory of existing IT resources in order to determine the impact of implementing change.

Section 5 – Create a MIS architecture baseline that outlines the current capacity and capability of the infrastructure. Examine and define the best systems life cycle methodology for changes to your MIS architecture. Defend your chosen methodology based upon the capabilities of your chosen company.

Section 6 – As changes to the MIS architecture are necessary, explain how you will implement the changes from a Change Management perspective. Demonstrate knowledge of the change control process. Create a RFP that will be submitted to executive leadership of the organization for approval.

A

Mastery

Summarize the business and industry that you chose. Included detail on what type of leadership style to you think is best suited in a changing business environment and how do leadership principles help ease the challenges of a fast changing IT environment.

Created an organizational chart that adequately depicts the hierarchal relationship between the IT department and other key business positions.

Summarized how decision making is impacted by “change,” planned or unplanned. Described the internal and external stakeholders that will be impacted by the changes.

Evaluated the existing design of the MIS architecture then provide a summary of how the architecture supports business objectives. Analyzed your companies resources and the needs of your MIS architecture, determine the best IT systems implementation model.

Created a Disaster Recovery plan that provides automated restoral of key systems and services.

Conducted a systems analysis in order to determine IT systems requirements based upon business objectives and goals. Conducted an inventory of existing IT resources in order to determine the impact of implementing change.

Created a MIS architecture baseline that outlines the current capacity and capability of the infrastructure. Examined and define the best systems life cycle methodology for changes to your MIS architecture. Defended your chosen methodology based upon the capabilities of your chosen company.

Not submitted

Explained how you will implement the changes from a Change Management perspective and demonstrate knowledge of the change control process. Create a RFPthat will be submitted to executive leadership of the organization for approval.

Included proper grammar, spelling, punctuation, and sentence structure.

Risk Management

Case: Great Western Hospital: High-risk Pregnancy CareWhile we will focus on a specific theme when we discuss the case, all themes

must be identified so we can understand how they impact the theme being discussed. The writeups will be a little different than what you may have done in other courses. The questions for

this case analysis will be provided one week before they are due.

These write-ups should be:

This is not to be a review of the case. In this write-up you need to be extremely specific. You

should not repeat any of the case detail. These write-ups are designed to be executive decision

documents written in such a manner that your immediate report-to would be able to read,

understand, and implement your decision.

Each student will complete two of these during the time of this course.

THE CASE REPORT HAS TO HAVE THE FOLLOWING PARTS:

1. Problems/Issues Facing the Organization FROM A RISK MANAGEMENT PERSPECTIVE

2. Possible Solutions FROM A RISK MANAGEMENT PERSPECTIVE

3. Recommended Solution(s) FROM A RISK MANAGEMENT PERSPECTIVE

4. Expected Outcomes FROM A RISK MANAGEMENT PERSPECTIVE

in text citations

Requirements:

Requirements: 2 pages in apa with cover page and references attached

Excel and Convergys Case attached.

Assignment Objectives

• To recognize that not all customers are created equal
• To determine how to use both quantitative and qualitative data to assess which customers are most valuable to a firm
• To assess how to handle different customers strategically

Convergys Case:

One of the most important issues associated with customers in
services and business-to-business marketing is determining which
customers are most valuable to a firm. This is critical because
companies providing services have limited resources and cannot offer the
same degree of services to all customers. Convergys is a
business-to-business company that is exploring alternative ways to
identify its best customers for growing the business. In addition to
information in the case, you are given data in spreadsheet form about
economic value (EV) factors and relationship value (RV) factors. Your
task is to develop a composite scoring rule that takes the relevant
factors into consideration in order to prioritize your best customers
for growing the business. Do not use just the rule proposed by Carlson;
instead develop your own rule and then answer the questions that are
itemized below to decide which customers will generate the most growth
for the business. Your paper on this case should be five pages (1.5
spaced) plus an Excel spreadsheet showing your solution.

Questions to Answer

1. Identify and justify the metrics in the database that you believe
   should be incorporated into an overall composite measure to score
   customers. Describe the scoring rule that you prefer the most and
   compute the scores for each customer in the database according to that
   scoring rule. (When combining different items to develop a
   composite score, it is important to ensure that the scales of
   measurement for different variables do not influence the final score.
   Scale-neutral metrics can be developed by standardizing the variables
   where necessary.)
2. Lento and his team are exploring alternative ways to identify the
   best customers for growing the business. Here are the alternative
   selection rules under consideration (ignore “A” customers from any
   analysis you do because those customers are managed through a separate
   process involving senior executives of Convergys):
   • Focus on the top 25% of “B” customers and the top 10% of the “C”
     customers according to their computed scores. (This will result in the
     selection of 14 “B” and 28 “C” customers for a total of 42 customers.)
   • Rank order the entire database according to the scoring rule, and select the top 42 customers.
   • Identify distinct segments of customers based on their EV and RV
     scores, and select one or more segments of customers that you think
     Convergys should target. (To maintain comparability with the other
     methods, restrict to 42 customers by selecting only those customers
     within selected segments that have the highest scores.)
   • Select 42 customers who have the highest customer scores and also have higher-than-average scores on both EV and RV.
3. Which one(s), if any, of the above selection rules would be most
   effective in identifying the appropriate set of customers for growing
   the business? Why? Justify your answer.
4. Based on your analysis in question 3, identify the top 25% of
   customers that you would recommend for the primary marketing efforts.
   Explain your rationale for selecting these customers. Within this select
   set of top customers, how would you further prioritize these customers
   based on their strategic value to Convergys?
5. Recommend an action plan for Convergys to help it increase revenue from the customers you identified in questions 3 and 4.

Post a cohesive response based on your analysis of the Learning Resources and your professional experience. Be sure to discuss the following:

• Explain your Organizational Change Plan Assignments from Weeks 1–5 and defend the major reason for making the change or for not making the change.
• Assume that you have been asked to develop a collective quick win that will begin to bring together the stakeholders who buy-in to the change and the stakeholders who do not. Outline what you would do as a change agent to accomplish this quick win.
  • Summarize what you would consider to be the top priorities in creating a quick win.
  • Compare the relationship among leadership, management, quick wins, and positive change. Evaluate how these relationships help you bring the stakeholders together.
  • As a manager or leader, outline what you would do to “rally the troops” for positive change.
  • Outline the steps you would need to take to help your quick win plan succeed.

  Your original post, will typically be 3 or 4 paragraphs in length,