the CFO of Marysville General Hospital

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Come up with a plan to bring AR days back in line. It will take cooperation from the medical staff, the clinical departments, health information management, the business office, and many others, so include how you will involve these departments in devising a solution.

Present your comments in a 1–2 page paper explaining how you will proceed.

Please see attached document with Assignment in depth. PLEASE READ IT

Scenario Summary

It is the second Monday night in October and it is now 3 a.m. You cannot sleep.

You are the CFO of Marysville General Hospital, a 300-bed community hospital in the Midwest. Your hospital board meets at noon on the second Tuesday of each month. You have a truly awful report to give the board, and you are dreading it more than anything else you’ve done in your 15-year career as a hospital senior manager.

The target for days in accounts receivable (which the board and CEO set some years ago) is 55 days. When AR days are at 55, cash flow to the hospital is strong and you can meet all monthly obligations while putting some money away into investments for the hospital’s future.

It has been several years now since the hospital has seen its AR at 55 days. There have been many factors, but AR has been in the 70–80 day range for some time now. Last month it crept up over 90 days, and this month you have the painful task of reporting to the board and CEO that the hospital is carrying 100 days in accounts receivable.

You must come up with a plan to bring AR days back in line, and you will not be able to accomplish that alone. It will take cooperation from the medical staff, the clinical departments, health information management, the business office, and many others. But it must happen and it must happen soon, or your community could actually lose its hospital.

Your Role/Assignment

Come up with a plan to bring AR days back in line. It will take cooperation from the medical staff, the clinical departments, health information management, the business office, and many others, so include how you will involve these departments in devising a solution.

As you prepare your process improvement plan, keep the following in mind.

What further data collection will you conduct before beginning to write your plan?

What will be the elements of your plan?

For each element, who will be the key players and what will be their roles?

What resources outside of senior management will you engage?

How will you present your plan at the board meeting?

And how will you know that your plan has been effective?

CHARACTERS

Bill Walker
(Bank President)

Mack Wilson
(Board President)

Dr. John Evans
(Chief of Staff)

Katrina Eaton
(CEO)

Martina Jackson
(Medical Staff Coordinator)

Linda Freed
(Business Office Manager)

You
(CFO)

Brian Billings
(CIO)

Nancy Stritmatter
(CNO)

Becky Santos
(HIM Director)

The Situation

At the board meeting, you give your financial report. You actually have a small profit to show for the month on the income statement, but as you are going over that report in the board packet, you notice that all six board members have already turned past the income statement to the accounts receivable report. One board member actually has his mouth open, jaw dropped, and another is looking at you over his glasses. This is not good.

Your board members are community representatives; they care about the hospital, and they know how important the hospital is to the town of 35,000 people. They are all very worried. They know what has happened to other communities when their hospitals have failed financially. Everyone in this room has a tremendous stake in the survival and success of the hospital.

After you give the accounts receivable report, there is a prolonged silence. You wish somebody would just yell at you and get it over with, but that does not happen.

I need help with this assignment!

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Length:

400-600 words. 4-6 entries; about 60-120 words per source .

Purpose/goals of the assignment:

  • develop your ability to conduct scholarly research and relate the results of this research to a specific inquiry
  • develop your ability to translate specialist information into non-specialist language
  • draft building blocks for the final report
  • practice APA citation style (or MLA if you are majoring in a humanities field)

Assignment Introduction:

Answering a research question involves seeking out and processing information that helps you answer that question. This is true whether you are researching insurance plans or conducting academic research. In developing the Library Research Report, you will seek out scholarly articles relevant to your research question, extracting ideas from them that you will later synthesize into a final report (i.e., the final version of your project) and an answer–however tentative–to your research question.

On its face, the library research report may seem to resemble what is sometimes called an “annotated bibliography.” Please note, however, that your goal in developing this report is not simply to summarize sources. As you write your summaries, you will be producing “building blocks” for the first draft of your Research Project . This means that you should be summarizing only content that is directly relevant to your research question. Your writing should also be clear and accessible to non-specialist readers.

A carefully constructed Library Research Report will significantly lighten your workload when you reach Week 3, since you’ll be able to construct your draft from writing you’ve already completed rather than producing an entirely new document.

Assignment Specifications

Your finished Library Research Report should include:

◻Your name at the top of the document. (You can follow strict APA if you’d like and include a separate title page, but this is not required.)

◻Your research question (at the top of the report)

◻Complete and correct citations for 4-6 scholarly/peer-reviewed journal articles accessed through NU Library databases

◻A 60-120 word paragraph on each source that answers the following questions:

WHO?
Who stands behind the information? Your entry should identify (quickly and concisely) the background/credentials that connect the article’s author/s to the topic. (See the Week 2 reading on identifying scholarly sources for guidance and examples: https://info260.hcommons.org/identifying-sources-ii/ )

WHAT?
Identify a claim (or claims) presented in the article that is relevant to your inquiry. (Remember, your task is not to summarize the entire article, but to summarize the article content that is relevant for your own inquiry. In some cases, of course, the entire article may be directly relevant to your project.)

HOW?
How is the claim supported? How do the authors back up the claim? (Don’t go nuts here and summarize every detail of the methodology. Instead, strive for the kind of concise, general summary one might find in a news account of recent research findings.)

SO WHAT?
What is the relevance of the claim for your inquiry? (Sometimes you’ll be able to express the “what” and “so what” at the same time, in which case you shouldn’t try to artificially separate them. Just make sure that your paragraph addresses all of the categories–WHO, WHAT, HOW, and SO WHAT? And remember that your answer to the “so what?” question should point to your own research inquiry.)

Tip! If you’re having trouble getting started, tackle each of the above questions—Who/What/How/SoWhat? —one at a time. Before you know it, you’ll have written—or at least sketched out–your first paragraph.

**Limit your use of direct quotation**

Quote only when you need to call attention to key terms or phrases.

Use complete sentences, correct spelling and punctuation, etc.

Example

Click on the link below to view the Sample Library Research Report:

Sample Library Research Report

Source-selection checklist:

This assignment requires you to engage with specialist sources–specifically, peer-reviewed journal articles. If a source you’ve found is a peer-reviewed journal article, you should be able to answer “yes” to all of the questions below:

□ CONTENT
Does the source read like a scholarly article? (If it sounds more like a news article or a review, it’s probably not a scholarly article.)

□ CITATIONS/REFERENCES
Does the article include in-text citations and end references? Is the Reference list fairly substantial (i.e., more than just a handful of citations)?

□ CREDENTIALS
Is the author’s institutional affiliation noted? (For example, does a university or government email address accompany the byline? Or is there a bio that explains the author’s area/s of expertise?)

□ PEER-REVIEWED
Is the journal listed in Ulrichsweb as peer-reviewed? (For a review of how to use Ulrichsweb, see the Journal Databases Activity. Remember that you search Ulrichsweb by journal title, not by article title.)

Citation help

Feel free to use citation-generator tools such as those found in library databases; just remember to check these computer-generated citations carefully. Here is a short APA reference sheet you may find helpful: http://nu.libguides.com/ld.php?content_id=8766101

You’ll notice that APA no longer requires that you identify the database from which you retrieved an article. It’s fine, though, if you want to include this information. (Some instructors still prefer to see this information included.)

If you are having trouble finding peer-reviewed sources relevant to your topic…

◦ Widen the lens. Remember, a “relevant” source is rarely a source on your exact topic. As noted in the Journal Databases Activity and in this week’s video lecture on “The myth of the perfect source,” a relevant peer-reviewed source is any source that can help you bring a scholarly perspective to your topic.

◦ Ask for help from an NU reference librarian: http://library.nu.edu/

◦ Where appropriate, bring in one or two (1-2) in-depth, high-quality sources that are not peer-reviewed journal articles. For example, your searching may uncover an in-depth piece of investigative reporting or a major government report that is relevant to your topic. For a review of how to distinguish between a regular news report and an in-depth news report, see the Week 1 reading on news sources (specifically the sub-section titled “News sources sometimes offer original, in-depth reporting on a topic.”) For each source you include in your week-2 report that is not peer-reviewed, take extra care to establish who stands behind the information and why the information can be regarded as reliable.

Grading information

Note: Points will be deducted for deviations from assignment requirements/specifications. Greater deviations will result in greater deductions. Per course policy, scores of 50% and higher are reserved for submissions that attempt to meet assignment requirement/specifications.

A B C D F
Source selection meets assignment requirements; sources are strong and skillfully chosen for direct relevance and for the substance and complexity they bring to the inquiry. Source selection meets assignment requirements; sources are strong and relevant to the inquiry. Sources meet assignment requirements. A small percentage of the sources may exhibit problems such as insufficient currency, relevancy, or depth. Sources mostly meet assignment requirements, but a significant percentage of the sources exhibit problems such as insufficient currency, relevancy, or depth. Sources mostly do not meet assignment requirements. Many source-selection problems.
What? and So What? are addressed clearly, concisely, and accurately. What? and So What? are addressed clearly and accurately. What? and So What? are, for the most part, addressed clearly and accurately. What? and So What? are addressed unclearly or inaccurately in several parts of the report. What? and So What? are addressed unclearly or inaccurately in most parts of the report.
How? question is addressed clearly, concisely, and accurately. How? question is addressed clearly and accurately. How? question is, for the most part, addressed clearly and accurately. How? question is addressed unclearly or inaccurately in several parts of the report. How? question is addressed unclearly or inaccurately in most parts of the report.
Who? question is addressed clearly, concisely, and accurately. Who? question is addressed clearly and accurately. Who? question is, for the most part, addressed clearly and accurately. Who? question is addressed unclearly or inaccurately in several parts of the report. Who? question is addressed unclearly or inaccurately in most parts of the report.
Relationship between entry and research question is unambiguous; strong alignment between sources and inquiry Relationship between entry and research question is sufficiently clear; good alignment between sources and inquiry Relationship between entry and research question is unclear in places; some apparent misalignment between sources and inquiry Relationship between entry and research question is unclear in places and cannot be easily inferred; significant misalignment between sources and inquiry Relationship between entry and research question is unclear for most of the report; report content mostly does not align with inquiry as expressed in the research question
Confidence in use of Standard English, language reflects a practiced and/or refined understanding of syntax and usage. Conveys a good understanding of Standard English; the writer is clear in his/her attempt to articulate ideas, but may demonstrate moments of “flat” or unrefined language. Presence of sentence-level errors and awkwardness of expression, but not of such frequency and severity as to significantly impede understanding. Awkward expression and sentence-level errors occur frequently, often impeding understanding. Awkward expression and sentence-level errors occur throughout the report and significantly impede understanding.
Adheres to APA citation format (MLA for arts/humanities majors) Adheres to APA citation format (MLA for arts/humanities majors); occasional citation errors are minor and are at the level of presentation. Evidence of attempt to adhere to APA citation format (MLA for arts/humanities majors), but with a few errors in presentation and content that could create some difficulty for readers trying to understand or locate sources. Insufficient adherence to APA citation format (MLA for arts/humanities majors); significant/communication-impeding errors in presentation and content of source citations. Major deviations from APA or MLA citation format

3 Discussion Replies

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Reply to the below three discussion (100 words each )

limit the use of postings such as “I agree,” “I don’t know either,” “Ditto,” etc. These types of responses are not substantial and do not add to the conversation or knowledge development. Such responses, if made, will not count towards any assigned credit.

Please find the attachment below before you start the Reply for the following Discussions.

Discussion 1:

The False Claims Act (FCA) consists of penalties for or suits against healthcare organizations regarding the many aspects of the billing and coding procedures for Federal Health Programs (FHP).1 The FCA is a fraud prevention measure applied to the healthcare sector. This act is intended to make illegal the intentional, deliberately ignorant, or reckless stealing of funds for medical programs.1 Healthcare organizations, and HIM professionals that defraud the government are liable for all damages occurred with a five year prison sentence and the greater of $250000 or double the cost in damages.1

The billing data consists of the EMR, any documentation regarding procedures, and codes generated by HIM professionals after procedure. These different pieces of information need to be consistent with each other and with the procedures that were delivered by the healthcare organization for proper billing.

Within scenario 5-A the HIM professional recognizes that there is a mismatch in proper documentation of a procedure, leading to work that was being completed without proper payment.1 This HIM professional could be in an employment ending position if the practitioner insists on defrauding the government. This is where rigorous procedure and hearty policy determine clarity on ethical and professional wrong doings. If the HIM professional has in place proper rigorous policy and unwavering dedication to procedure then the HIM professional should be able to effectively produce either a Qui Tam suite or if the HIM professionals integrity was compromised a Voluntary Disclosure suit.1

The request to up-code encounters from the past month to make up for a deficit is unethical and should be reported. The issue for coders is to be as accurate as possible.1 This operation should be considered almost the same as an audit from a third party. In the case in which an executive staff is persuading an employee to abuse the medical system and defraud the government of money. This could lead to you owing a large sum on money in the case of a HIPAA violation, which for each claim that resulted in a greater payment shall be subject to a payment of not more than $10,000.1

References

. Harman LB, Cornelius FH. Ethical Health Informatics: Challenges and Opportunities. 3rd ed. Kindle ed. Burlington, MA: Jones & Bartlett Learning; 2017.

Discussion 2:

The False Claims Act was birthed during the Civil War in 1863 and acted as a combatant against defense contractor fraud. According to the Department of Justice’s website, “Any person who knowingly submitted false claims to the government was liable for double the government’s damages plus a penalty of $2,000 for each false claim.”1 This is a hefty price to pay and is meant to deter away the idea of anyone getting away with fraud. It is important for the government that no one is committing fraud or falsifying information against them because it could result in the government paying a substantial amount of money for resources that it may not need or that they might be paying way too much for.

Since the government may not have all the information or resources to catch every case of fraud, the provision of qui tam, or whistleblower, was incorporated and has remained in the False Claims Act since its beginning. This provision allows private citizens to file a case on behalf of the federal government. The False Claims Act Law Firm stated, “Private citizen-whistleblowers have proven to be a vital resource for the government,”2 which reveals how much the government relies on private citizens to help identify and call out potential cases of fraud. Whistleblowers can be awarded from 15% to 30% of the collected proceeds,3 which may inspire more private citizens to help out.

When in comes to policies and procedures around billing data, there are a few aspects to consider. The first two, and maybe the most important aspects are registering the patient and confirming financial responsibility. The billing process starts as soon as a patient schedules a visit with a doctor. Once information is shared about both the patient’s symptoms and their insurance, the biller must determine what is covered by the patient’s insurance and what should be billed to the patient.4 If any of this information, from what the patient gives to the healthcare service to what the patient is billed for, is falsified, many problems can arise creating an ugly situation. The False Claims Act allows fraud like this to be combated.

1) The False Claims Act. The United States Department of Justice. https://www.justice.gov/civil/false-claims-act. Published January 10, 2020. Accessed February 13, 2020.

2) Federal False Claims Act. False Claim Act Law Firm. https://www.falseclaimsact.com/federal-false-claims-act/. Accessed February 13, 2020.

3) What is the False Claims Act? National Whistleblower Center. https://www.whistleblowers.org/protect-the-false-claims-act/. Accessed February 13, 2020.

4) Writers S. The Medical Billing Process. MedicalBillingandCoding.org. https://www.medicalbillingandcoding.org/billing-process/. Published September 6, 2019. Accessed February 13, 2020.

Discussion 3:

Just as the HIPAA privacy rule and the HITECH Act provide guidance and incentives for HIM professionals to make ethical and legal decisions regarding protecting patient information, the False Claims Act provides similar aid in HIM decision-making. The 1986 False Claims Act forbids knowingly producing fraudulent claims to federal healthcare programs, especially towards Medicaid, under the threat of prison time and hefty fines (Harman & Cornelius, 2017). It is made clear that the Act does not penalize billing mistakes and simple negligence, but cases under review of the Department of Justice (DOJ) cover fraudulent claims that were made with awareness of the falseness of the claim and that the truth was ignored and/or disregarded.

The False Claims Act’s obvious role is to reduce healthcare fraud and abuse from healthcare programs and reduce unnecessary government spending through fraudulent reimbursements, but from the HIM professional standpoint the Act helps maintain the integrity of patient health data. If healthcare providers are dishonest or sloppy, they may inaccurately and untimely code diagnoses and services falsely (Harman & Cornelius, 2017). This is not only a disservice to the healthcare system but to the patient. The use of an incorrect diagnostic code for a patient or assigning codes for nonexistent diagnoses or procedures at one practice could affect their treatment at another practice if the initial diagnostic code is what the new location bases their decisions from (Prophet, 1997). Hence, it is crucial for HIM professionals to adhere to the False Claims Act and ensure that all types of codes and documentations concerning billing data are correct and timely. In addition, through the Qui Tam Statutes HIM professionals and other individuals have the freedom to whistle blow against potential fraudulent claims without fear of retaliation. Then the Voluntary Disclosure Protocol allows for self-reporting of fraudulent claims to reduce costly and disruptive full-scale audits (Harman & Cornelius, 2017). Through the False Claims Act, HIM professionals have clearer guidance in decision-making regarding policies and procedures around billing data.

Considering everything previously discussed about the False Claims Act if a medical executive staff requests to change data to up-code encounters from the past month to compensate for the reimbursement deficit on quarterly financials, then that is a definite violation of the Act. Not only is the up code untimely, the change of data is inaccurate and fraudulent and the medical executive staff is knowingly creating false claims to collect money not properly owed. It is up to that healthcare professional to stop and report their own fraudulent claim or for the HIM professional to report it.

Harman, L. B, and Cornelius, F. (2017). Ethical challenges in the management of health information (3rd ed., pp. 119-182). Burlington, MA: Jones and Bartlett Learning.

Prophet, S. (1997). Fraud and Abuse Implications for the HIM Professional. Journal of AHIMA 68, No.4, 68(4), 52–56. Retrieved from http://library.ahima.org/doc?oid=57611#.XkiwT2hKjI…

M&L Manufacturing, Forecasting Case. help

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The problem is the Case Study called M&L Manufacturing. It
appears in the Forecasting chapter, suggesting that it is a problem in
Forecasting. You need to read the chapter to understand the methods and
objectives of forecasting, so that you can select the right method. The work is
done in Excel. Submit one Excel file containing both the work and the
interpretation.

Here is the file that has the problem and the questions. Remember submit one Excel file containing both the work and the interpretation.

Please if you are not sure how to do it just tell me 

Let me know if you have any questions. 

Readiness/Learning Profile

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Readiness/Learning Profile

“…Multiple intelligences describe an individual’s strengths or capacities; learning styles describe an individual’s traits that relate to where and how one best learns” (Tomlinson, 2001).

This week you’ve read about the importance of getting to know your students in order to create relevant and engaging lesson plans that cater to multiple intelligences and are multimodal.

Assignment Instructions:

A. Using SurveyMonkey , create a survey that has:

  • At least five questions based on Gardner’s theory of multiple intelligences
  • At least five additional questions on individual learning style inventory
  • targeted student population grade level (elementary/ middle/ school/)
  • Include the survey link for your peers

B. Post a minimum 200 word introduction to your survey, using at least one research-based article (cited in APA format) explaining how it will:

  • Evaluate students’ levels of readiness.
  • Use knowledge of the student’s Multiple Intelligences, Learning Style Preferences, and Levels of Readiness to assist in the creation of differentiated lesson plans.

NURS 6501 Pathophysiology

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Week Ten Case Study Analysis

Posted on: Monday, November 2, 2020 7:30:00 AM EST

Please find your Week Ten Case Study noted below:

Scenario 4: A 14-year-old female is brought to the urgent care by her mother, who states that the girl has had an abnormal number of bruises and “funny looking red splotches” on her legs. These bruises were first noticed about 2 weeks ago and are not related to trauma. PMH not remarkable and she takes no medications. The mother does state the girl is recovering from a “bad case of mono” and was on bedrest at home for the past 3 weeks. The girl noticed that her gums were slightly bleeding when she brushed her teeth that morning.

Labs at urgent care demonstrated normal hgb and hct with normal WBC differential. Platelet count of 100,000/mm3 was the only abnormal finding. The staff also noticed that the venipuncture site oozed for a few minutes after pressure was released. The doctor at urgent care referred the patient and her mother to the ED for a complete work-up of the low platelet count, including a peripheral blood smear for suspected immune thrombocytopenia purpura.

Assignment (1- to 2-page case study analysis)

In your Case Study Analysis related to the scenario provided, explain the following:

  • The factors that affect fertility (STDs).
  • Why inflammatory markers rise in STD/PID.
  • Why prostatitis and infection happens. Also explain the causes of systemic reaction.
  • Why a patient would need a splenectomy after a diagnosis of ITP.
  • Anemia and the different kinds of anemia (i.e., micro and macrocytic).

fat and water-soluble vitamins presentation

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Research the functions, importance, and role of fat- and water-soluble vitamins.

Create a 12- to 15-slide Microsoft® PowerPoint® presentation that includes the following:

  • A title slide
  • An introductory slide
  • Identify the vitamin classification.
  • Why are vitamins an important part of daily nutrient intake?
  • What are fat-soluble vitamins? What are high nutrient sources of these vitamins?
  • What are the functions, benefits, deficiency risks, and toxicity risks of fat-soluble vitamins?
  • What are water-soluble vitamins? What are high nutrient sources of these vitamins?
  • What are the functions, benefits, deficiency risks, and toxicity risks of water-soluble vitamins?
  • Include information on one vitamin disorder: the disease, how it affects the body, and the course of action used to treat and manage the disorder.

Include speaker notes in paragraph form that detail the implications of each slide. Each slide should contain no more than six bullets, and at most six words per bullet.

Include a reference slide with citations in APA format.

Include clip art and a background image.

Capital Market Efficiency Paper

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Purpose of Assignment

The purpose ofthis assignment is to allow the student an opportunity to explain what it means to have an efficient capital market. Students will gain an understanding of the different levels of market efficiency and how behavioral finance can inhibit reaching market transparency.

Resources: Microsoft® Word

Explain in 600 words what it means to have efficient capital market, including:

  • Describe the behavioral challenges in achieving efficiency.
  • Discuss the three forms of market efficiency.
  • What are the implications to corporate finance?
  • Would you consider the real estate market an efficient capital market? Please explain why or why not.

Submit your paper in APA format

Cite at least 2-3 references

Write a paper

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*Need to be at least two pages long, do the necessary reading in Reilly’s “Worlds of History” and write an essay in response. Choose one of the following prompts:

Chapter 3

Read the secondary selection from McNeill and the primary source selections from the Rig Veda, the Upanishads (both), and the Bhagavad Gita and write an essay discussing how each of these primary sources relate to the idea of a Caste society as described in the McNeill selection.

Chapter 3
Read the secondary selection by McNeill and the primary source selections by Aristotle and Thucydides and write an essay discussing how each of these primary sources relate to the idea of a Territorial State as described in the McNeill selection.

Chapter 4
Read the primary source selections by Confucius, Lao Tze, Han Fei and A Record of the Debate on Salt and Iron then write an essay discussing how these primary sources can inform our understanding of government in Imperial China.

Chapter 4
Read the secondary selection by Purcell and the primary source selections by Cicero, Marcus Aurelius, and the Correspondence between Pliny and Trajan then write an essay discussing how these primary sources support what Purcell has to say about the Roman government.

Chapter 5
Read the primary source selections from Ban Zhao (China), Vatsyana (India), Plato (Greece), and Ovid (Rome) and write an essay about what each of these tells us about attitudes toward the relationships between men and women in each of their respective societies.

Chapter 7
Read the secondary source selection by Foltz and the primary source Selections from the Quran, Peace Terms with Jerusalem, and the selection from the Epic of Sundiata and write an essay concerning what these sources tell us about the early expansion of Islam. Bear in mind that the surahs from the Quran were written by different people over many years. Consider how political and the religious considerations weigh differently in this expansion.

Assignment: Drafting a Process Evaluation

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Assignment: Drafting a Process Evaluation

The steps for process evaluation outlined by Bliss and Emshoff (2002) may seem very similar to those for conducting other types of evaluation that you have learned about in this course; in fact, it is the purpose and timing of a process evaluation that most distinguish it from other types of evaluation. A process evaluation is conducted during the implementation of the program to evaluate whether the program has been implemented as intended and how the delivery of a program can be improved. A process evaluation can also be useful in supporting an outcome evaluation by helping to determine the reason behind program outcomes.

There are several reasons for conducting process evaluation throughout the implementation of a program. Chief among them is to compare the program that is being delivered to the original program plan, in order to identify gaps and make improvements. Therefore, documentation from the planning stage may prove useful when planning a process evaluation.

For this Assignment, you either build on the work that you completed in Weeks 6, 7, and 8 related to a support group for caregivers, or on your knowledge about a program with which you are familiar. Review the resource “Workbook for Designing a Process Evaluation”.

By Day 7

Submit a 4- to 5-page plan for a process evaluation. Include the following minimal information:

  • A description of the key program elements
  • A description of the strategies that the program uses to produce change
  • A description of the needs of the target population
  • An explanation of why a process evaluation is important for the program
  • A plan for building relationships with the staff and management
  • Broad questions to be answered by the process evaluation
  • Specific questions to be answered by the process evaluation
  • A plan for gathering and analyzing the information