write post 6 and 7

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M4 – Assignments

This module’s work focuses on Building Customer Relationships and Service Recovery.

For this module, complete the following.

1. Make your initial post to the class discussion. Note the time frames and due date(s) for later posts, then submit them accordingly.

2. For each chapter covered in this module:

– Review the Chapter Topics, Chapter Objectives and PowerPoint slides.

– Study the chapter in the text/e-text. Make notes, highlight, and review anything that you think might be important.

3. Take the module quiz. You are allowed two attempts. If you use both attempts, your score will be the average of the two.

4. Submit Services Marketing Journal Posts 6 and 7.

5. Review the instructions for your first course project, the Complaint Letter Response Analysis. Complete your anaysis paper based on the complaint you submitted in Module 2 and the firm’s response. Instructions are provided for an analysis where the firm responded and for an analysis where the firm did not respond.

Post 6: CH 6 – Levels of Relationship Strategies (Fig. 6.6)

Chapter 6 Topics

• Relationship Marketing

• Relationship Value of Customers

• Customer Profitability Segments

• Relationship Development Strategies

• Relationship Challenges

• Technology Spotlight: Customer Information Systems Help Enhance the Customer Relationship

• Global Feature: Developing Loyal Customers at Alliance Boots

• Strategy Insight: “The Customer Is Always Right”: Rethinking an Old Tenet

Chapter 6 Objectives

1. Explain relationship marketing, its goals, and the benefits of long-term relationships for firms and customers.

2. Explain why and how to estimate customer relationship value.

3. Introduce the concept of customer profitability segments as a strategy for focusing relationship marketing efforts.

4. Present relationship development strategies – including quality core service, switching barriers, and relationship bonds.

5. Identify challenges in relationship development, including the somewhat controversial idea that “the customer is not always right.”

Post 7: CH 7 – Service Recovery Strategies (Fig. 7.4)

Chapter 7 Topics

• The Impact of Service Failure and Recovery

• How Customers Respond to Service Failures

• Service Recovery Strategies: Fixing the Customer

• Service Recovery Strategies: Fixing the Problem

• Service Guarantees

• Switching versus Staying Following Service Recovery

• Technology Spotlight: Cisco Systems—Customers Recover for Themselves

Chapter 7 Objectives

1. Illustrate the importance of recovery from service failures in keeping customers and building loyalty.

2. Discuss the nature of consumer complaints and why people do and do not complain.

3. Provide evidence of what customers expect and the kind of responses they want when they do complain.

4. Present strategies for effective service recovery, including ways to “fix the customer after a service failure and to “fix the problem.”

5. Discuss service guarantees—what they are, the benefits of guarantees, and when to use them—as a particular type of service recovery strategy.

• Global Feature: Service Recovery across Cultures

• Strategy Insight: Eliciting Complaints

Matthew borrows $290,000 to invest in bonds. During the current year, his interest on the loan is $2

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Matthew borrows $290,000 to invest in bonds. During the current year, his interest on the loan is $29,000. Matthew's taxable interest income from the bonds is $17,400. This is Matthew's only investment income. 10/24/2019 CengageNOWV2 Online teaching and learning resource from Congage Learning a. Calculate Matthew's itemized deduction for investment interest expense for this year. b. Is Matthew entitled to a deduction (related to the investment interest expense) in future years? Ken paid the following amounts for interest during 2018: Qualified interest on home mortgage per Form 1098 $4,800 Auto loan interest 850 “Points” on the mortgage for acquisition of his 400 personal residence per Form 1098 Service charges on his checking account 40 Mastercard interest 300 Calculate Ken's itemized deduction for interest on the following portion of Schedule A.

What are capital expenditures and give an example of how the capital expenditures budget affects oth

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What are capital expenditures and give an example of how the capital expenditures budget affects other operating budgets.

An incomplete cost of goods manufactured schedule is presented below. Complete the cost of goods man

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An incomplete cost of goods manufactured schedule is presented below.

Complete the cost of goods manufactured schedule for Sarasota Company.
SARASOTA COMPANY
Cost of Goods Manufactured Schedule

December 31, 2017For the Month Ended December 31, 2017For the Year Ended December 31, 2017 Work in process (1/1) $213,100 Direct materials    Raw materials inventory (1/1) $

   Add: Raw materials purchases 165,650    Total raw materials available for use

   Less: Raw materials inventory (12/31) 26,990 Direct materials used $189,070 Direct labor

Manufacturing overhead    Indirect labor 27,550    Factory depreciation 37,060    Factory utilities 71,560    Total overhead 136,170 Total manufacturing costs

Total cost of work in process

Less: Work in process (12/31) 88,960 Cost of goods manufactured $547,060

Hannah, a full-time elementary school teacher, finds time to participate in her dairy farm. She has

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Hannah, a full-time elementary school teacher, finds time to participate in her dairy farm. She has one employee who works part-time on the dairy farm.

If Hannah participates for 500 hours and the employee, who is her spouse, participates for 501 hours during the year, Hannah qualifies as a material participant.

If Hannah participates for 500 hours and the employee, who is not her spouse, participates for 2,000 hours during the year, Hannah qualifies as a material participant.

If Hannah participates for 120 hours and the employee participates for 120 hours during the year, Hannah does not qualify as a material participant.

If Hannah participates for 95 hours and the employee participates for 5 hours during the year, Hannah does not qualify as a material participant.

If Hannah participates for 101 hours, and the employee, who is not her spouse, participates for 620 hours, but Hannah also participates in her ice cream shop for 101 hours, she is a material participant in the dairy farm.

BUS 319 Principles of Federal Acquisition Week 10 Assignment 5, Business & Finance Homework Help

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Assignment 5: Contract Cost and Documentation for the Navy

Due Week 10 and worth 300 points

Based on the same scenario as in Assignments 1, 2, 3 and 4, you are now considering the final factors needed for your proposal based on RFP #123456789, dated 07/14/2014. 

Additional factors to consider are:

  1. The other local competitor has removed their name from consideration and has requested to become your company’s sub-contractor due to your company’s patent on the specialty coating.
  2. Your existing floor equipment is dated. However, you have learned that the Navy base has floor equipment which is not currently being used.

Write a six to eight (6-8) page paper in which you:

  1. Determine the payment type (i.e., receiving progress payments, performance-based payments, or partial payments) you will use in your bid. Provide a rationale for your response.
  2. Determine the approach and the key terms that you would consider in requesting the use of the Navy’s floor equipment. Provide a rationale for your response.
  3. Propose the quality control and inspection procedures that you believe should be included in your proposal. Provide a rationale for your response.
  4. Determine, because of your company’s private patent on the specialty floor coating, whether the Navy would or would not have a patent infringement objection for the use of the coating. Provide a rationale for your response.
  5. Determine the mechanism for contract closeout your company would use with the Navy. Provide a rationale for your response.
  6. Use at least three (3) quality references Note: Wikipedia and other related websites do not qualify as academic resources.  

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
  • Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. 

The specific course learning outcomes associated with this assignment are:

  • Describe the nature of government contracting, including authority, responsibilities, and legal considerations.
  • Outline and explain the process for developing competitive proposals and source selection.
  • Explain the process for administering and evaluating contract performance. 
  • Explain the various mechanisms for contract closeout. 
  • Use technology and information resources to research issues in federal acquisition and contract management.
  • Write clearly and concisely about federal acquisition and contract management using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills. Click here to access the rubric for this assignment.

Media Campaign

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I need a media strategy plan for the instructions below which is only the first required piece. I have the piece already for the second part. I am attaching an example of one that the instructor gave the class. I also have attached my video that I will be submitting for the Second required piece, for your reference for the media strategy plan.

Week 3 Project Video

FIRST REQUIRED PIECE – Media Strategy Plan

1. Create a Media Strategy Plan

Before you dive into producing the media for your campaign, you must strategically plan your design in a way that showcases that you can accurately implement the material covered during this course.

The sole purpose of this piece, is to show the specific connection between your design choices and the course concepts you are modeling.

To do this, you will submit a completely separate document that accurately defines and describes:

  • WHAT course strategies/techniques you will be using in your Persuasion Campaign.

You Must include a wide variety of the course concepts by pulling strategies from:

  • Brain-Based element course materials
  • Cialdini’s Influence/Persuasion technique materials
  • Effective Headline materials
  • Call to Action materials
  • Motivation materials

The more you include, the higher the Content grade.

  • HOW you used them

This must detail how you specifically incorporated your chosen strategies

  • WHY you chose them or why your ideas will be effective

2. Include Outside research

This will be included throughout the Media Plan to add the credibility factor in supporting your strategic choices. Bringing in outside research is a great way to fulfill “why” your ideas will be effective

3. List Media Asset Resources for any/all visuals or other media assets included

At the bottom of your Media Strategy Plan, you will clarify that all your media assets are either self-created and/or pulled from copyright compliant sources. Either list your own name or if you pulled from outside copyright compliant sources, provide proper attribution to those sources.

Please remember, copyright compliant means that you found sources stating that you have permission to use their work or you contacted the original creator and was provided permission. Anything without permission is breaking copyright law.

Bluebird Products, Inc. provided the following information from its current- year trial…

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Bluebird Products, Inc. provided the following information from its current- year trial balance. Required a. Prepare a single step income statement for the year ended December 31. The tax rate is 40%. b. Prepare a multiple step income statement for the year ended December 31. View Solution:
Bluebird Products Inc provided the following information from its current

Please show work Information from the financial statements of Henderson-Niles Industries included th

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Please show work
Information from the financial statements of Henderson-Niles Industries included the following at December 31, 2018 Common shares outstanding throughout the year Convertible preferred shares (convertible into 36 nillion shares of conmon) Convertible 1e% bonds (convertible into 23.e million shares of conmon) 1ee ei11ion 75 “illion $2,88e illion Henderson-Niles's net income for the year ended December 31, 2018, is $960 million. The income tax rate is 40% Henderson-Niles paid dividends of $3 per share on its preferred stock during 2018. Required: Compute basic and diluted earnings per share for the year ended December 31, 2018. (Enter your answers In millons (l.e., 10,000,000 should be entered as 10).) Numerator Denominator Earnings per share Basic Diluted

Check my workCheck My Work button is now enabled Item2 Item 2 1.25 points Item Skipped Comparative f

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Check my workCheck My Work button is now enabled

Item2

Item 2 1.25 points Item Skipped

Comparative financial statements for Weller Corporation, a merchandising company, for the year ending December 31 appear below. The company did not issue any new common stock during the year. A total of 600,000 shares of common stock were outstanding. The interest rate on the bond payable was 10%, the income tax rate was 40%, and the dividend per share of common stock was $0.75 last year and $0.40 this year. The market value of the company’s common stock at the end of this year was $24. All of the company’s sales are on account. Weller Corporation
Comparative Balance Sheet
(dollars in thousands) This Year Last Year Assets Current assets: Cash $ 1,220 $ 1,290 Accounts receivable, net 10,800 7,800 Inventory 13,000 11,700 Prepaid expenses 770 590 Total current assets 25,790 21,380 Property and equipment: Land 10,200 10,200 Buildings and equipment, net 49,454 38,824 Total property and equipment 59,654 49,024 Total assets $ 85,444 $ 70,404 Liabilities and Stockholders' Equity Current liabilities: Accounts payable $ 19,600 $ 18,300 Accrued liabilities 1,040 860 Notes payable, short term 120 120 Total current liabilities 20,760 19,280 Long-term liabilities: Bonds payable 8,100 8,100 Total liabilities 28,860 27,380 Stockholders' equity: Common stock 600 600 Additional paid-in capital 4,000 4,000 Total paid-in capital 4,600 4,600 Retained earnings 51,984 38,424 Total stockholders' equity 56,584 43,024 Total liabilities and stockholders' equity $ 85,444 $ 70,404 Weller Corporation
Comparative Income Statement and Reconciliation
(dollars in thousands) This Year Last Year Sales $ 83,700 $ 65,000 Cost of goods sold 41,990 34,000 Gross margin 41,710 31,000 Selling and administrative expenses: Selling expenses 11,300 10,500 Administrative expenses 6,600 6,300 Total selling and administrative expenses 17,900 16,800 Net operating income 23,810 14,200 Interest expense 810 810 Net income before taxes 23,000 13,390 Income taxes 9,200 5,356 Net income 13,800 8,034 Dividends to common stockholders 240 450 Net income added to retained earnings 13,560 7,584 Beginning retained earnings 38,424 30,840 Ending retained earnings $ 51,984 $ 38,424

Required:

Compute the following financial data for this year:

1. Accounts receivable turnover. (Assume that all sales are on account.) (Round your answer to 2 decimal places.)

2. Average collection period. (Use 365 days in a year. Round your intermediate calculations and final answer to 2 decimal places.)

3. Inventory turnover. (Round your answer to 2 decimal places.)

4. Average sale period. (Use 365 days in a year. Round your intermediate calculations and final answer to 2 decimal places.)

5. Operating cycle. (Round your intermediate calculations and final answer to 2 decimal places.)

6. Total asset turnover. (Round your answer to 2 decimal places.)

days 1. Accounts receivable turnover 2. Average collection period Inventory turnover Average sale period 5. Operating cycle 6. Total asset turnover days days