Goods, Services, Quality Management

Prepare a 1000-word minimum paper (excluding title page and references), that addresses the following:

1. Explain quality management and the concept of total quality management.
2. Given your research, identify the types of quality management systems or approaches you observed by the selected type of firm or organization and/or within the selected industry. Define each. Does the research suggest a preference for any one or two quality management systems or approaches?
3. Describe several different types of product or service development processes you observed by the selected type of firm or organization and/or within the selected industry revealed by your research. Critique each of them.
4. Develop a substantiated opinion on the following: Does quality management have a role to play in the product or service development process?

*** My selected type of firm or organization is about Transportation Management or Bus Company to be specific.

*** at least 3 sources within 5 years.