please review the attached question 12 and 13 carefully and help me get the answer for the below questions 1

NOTE: Please read both the question in detail vary carefully and help me to get the answer.

Question 12- Your goal in this assignment is to check whether the agent acted optimally. Here’s the quality bar (12 attached ) that you should use.

Ticket #12 Q1: Check all that apply


Ticket #12 Q2: Please specify the exact rule number (see the quality bar for rule numbers) of the first significant agent failure (if any). Provide a short explanation of why you think this failure is significant.

Ticket #12 Q3: If you believe that there are flaws in the ticket resolution not covered by the provided QB, please indicate them below:

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Ticket #13

Your goal in this assignment is to check whether the agent Manuel acted optimally. Here’s the quality bar(13 attached) that you should use.

Ticket #13 Q1: Check all that apply


Ticket #13 Q2: Please specify the exact rule number (see the quality bar for rule numbers) of the first significant agent failure (if any). Provide a short explanation of why you think this failure is significant.

Ticket #13 Q3: If you believe that there are flaws in the ticket resolution not covered by the provided QB, please indicate them below: