Discussion 2: Managing Conflict in the Workplace

High-pressure environments, life-or-death implications, constant change, and long days of exhausting work … It is not surprising that conflicts arise in health care settings. In the fast-paced environment in which nurses work, small differences in decision making, processes, work ethic, and personal characteristics can quickly escalate

As a nurse manager, you need to develop and model skills that effectively address conflict situations. Stephen Covey, author of The 7 Habits of Highly Effective People, offers sound advice that can be applied to conflict management and resolution. In Habit 4, Think Win-Win, Covey (2004) explains, “[m]any people think in terms of either/or: either you’re nice or you’re tough. Win-win requires that you be both. It is a balancing act between courage and consideration.” Ultimately, how you manage conflict in your setting will determine whether you foster an environment that breeds contempt or one that fosters growth.

Conflict abounds in any workplace; it is a normal part of organizational life. Instead of avoiding or ignoring conflict, the role of the nurse manager is to coach employees through conflict situations and to exercise judgment on how and when to intervene. When managed effectively and focused on substantive issues, conflict can actually lead to better outcomes. However, when interpersonal conflicts go unaddressed, employee morale and engagement–two factors that can seriously impact quality of patient care—will dwindle.

When nurse managers observe employees engaging in toxic or inappropriate workplace behaviors, they must prepare to give difficult feedback. Delivering difficult feedback can be challenging for nurse managers, as they must address employees in a way that is authoritative, supportive, and resolute. One strategy nurse managers can use to deliver difficult feedback is to employ the scripting framework. In this week’s Discussion, you gain experience with using the scripting framework to resolve a conflict situation that you have observed in your past or present workplace.

To prepare

• Review this week’s Learning Resources, focusing on the various forms of conflict that can occur in the workplace.
• Consider the types of conflict, including bullying, horizontal violence, toxic and disruptive employees, misuse of social media, unbalanced power, harassment, and favoritism, that exist in your current organization or past place of employment.
• Select one type of conflict you have observed. How has conflict impacted your work environment? How have nurse mangers attempted to address conflict situations?
• Examine the six-step scripting framework for delivering difficult feedback in Chapter 7 of the course text, From Management to Leadership: Strategies for Transforming Health Care. Then, use this framework to script a conversation between you and the employee(s) involved in the conflict situation you selected.
• When drafting your script, reflect on how HR might be able to help you in addressing this issue, both before you talk to this employee and if the problem continues to exist.

Post a brief overview of the conflict you selected and how this specific type of conflict has impacted the work environment. Share the script you drafted and explain at least one way you would enlist HR’s help in managing this situation. Support your response by referencing authentic examples from the workplace and the Learning Resources as applicable.

APA format

1-2 pages

3 schorlarly references

Stance Essay on Examing Reality TV

Compose a three-four (3-4) page paper in which you do the following:

1. Use third person point of view (POV) and the appropriate voice and tone throughout your paper.
   1. Did you use third person pronouns? (he, she, they, their)
   2. Does your personality carry over in your writing? Are your word choices personal and consistent? Is the tone formal?
   3. Does it express your attitude about the topic?
2. Write an introduction paragraph, which includes your thesis statement. It is suggested that this paragraph contain 5-7 sentences.
   1. Does your introduction include solutions or approaches on the topic?
   2. Does your thesis statement include three supporting reasons that clearly express your stance on the topic?
   3. Is your thesis statement clear and concise?
   4. Does your introduction provide a preview of the rest of your essay?
3. Write a supporting/body paragraph for each of the three (3) points/reasons from your thesis statement. It is suggest- ed that each paragraph contain at least 5-7 sentences.
   1. Do your body paragraphs support each point of your thesis with relevant examples or statistics?
   2. Do you address the opinions or concerns that your audience might have?
   3. Did you paraphrase, quote, or summarize properly to avoid plagiarism? Did you comment on each quotation?
4. Write with logic and with transitions throughout your paper.
   1. Are your ideas consistent and well-organized, i.e., chronological order or order of importance?
   2. Do your ideas flow from one sentence to the next and one paragraph to the next, in the order presented in your thesis statement?
5. Write a conclusion paragraph. It is suggested that this paragraph contain 5-7 sentences.
   1. Did you paraphrase or restate the thesis in a new way?
   2. Did you leave a lasting impression, so that your readers continue thinking about your topic after they have finished reading?

Question 1: A paper proposal forces you to think about the topic and what supporting evidence you have for the topic about which you intend to write. Though a part of the proposal includes a tentative thesis and an introduction to the paper you propose to write, both are tentative which means you can change your mind about your topic, revise your thesis and/or your introduction. Changing your mind about the topic will necessitate your submitting a new proposal which deals with your newly chosen topic. Please follow the proposal instructions and the sample proposal to write this assignment. I have attached below. At least 800 words, MLA formatting with correct citation.

Choosing topic: Well, I would prefer you select a topic you are actually interested in. The criteria is that your topic be some idea or belief that is widely held but based on pseudoscientific reasoning. For example, a surprising number of people are members of the flat earth society. The earth isn’t flat, of course, and there is plenty of science to prove that it is, in fact, round. If this were your topic, (and I wouldn’t suggest you choose it), you would have to explain what the Flat Earth Society is, what members believe, why what they believe is false, and then explain why such a belief could be a problem for the believers, the larger culture or both.
Easier topics to manage might be Global Warming denial, the whole vaccines cause autism nonsense, Young Earth Creationism, stuff like that.