Wells Fargo ethical case analysis

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*Please continue the paper by analyzing the following key issues:

n I2017, the bank Wells Fargo was accused of opening fraudulent accounts in the customer’s name without the knowledge of the customer. This incurred fees for the customer. This process went fairly unnoticed. The basic premise for the culture at Wells Fargo is “Rather than spend too much time and money recruiting new customers, sell existing customers on new products.”

They had an exemplary record, coming out unscathed in the midst of the housing crisis of 2008. And yet, their reputation is now in shambles. This is a far cry from who the general public thought they were compared to where they are today. What happened to the poster child of the banking industry? There are two key issues that plagued the company and explain what lead to the downfall of one of the most respected banks in America.The two key issues are Conflict of Interest and Incentive Gaming.

The bank’s management set unrealistically high expectations for sales goals. The only way that employees could meet their unrealistic sales target was to create fake accounts that customers did not even know that they were being charged for. This is an example of what happens when employees feel under pressure from their managers and what they had to do so that they would not get fired.

Conflict of Interest businesses have a fiduciary duty to the company and to the consumer. For Wells Fargo, there was a conflict of interest between the consumer and the managers. They needed to meet their sales goals that their managers set for them. The problem was that their managers set the bar too high. The lower level employees had to meet unrealistic sales quotas set by their managers. If they were unable to meet these goals, they would have to have a talk with their manager. “She says the number of products she was expected to sell — checking and savings accounts, credit cards — seemed really high: at least eight products a day.” They felt immense pressure to meet the goals that were set and they would do anything they had to to not get fired. If they were not meeting their sales goals they were coached.

“It’s like being called into the principal’s office,” she says. “Sit down at the large conference table, no windows in this room, they shut the door, lock the door.” Then she says managers would give her a “formal warning” and tell her to sign it. And she says they’d tell her, “If you don’t meet your solutions you’re not a team player. If you’re bringing down the team then you will be fired and it will be on your permanent record.” She said she was in her early 20s, like many of the lower level sales people in the office. She says she was afraid to lose her job, especially because this started back when the economy was

still in bad shape. “You were stuck and it was the feeling that no other employer is going to want you because we will ruin you.”

Incentive gaming, or “gaming the system,” occurs when we figure out ways to increase our rewards for performance without actually improving our performance. This is what the managers were doing at Wells Fargo. They managed to find a way to maximize their own pay with minimal effort on their part, while the party that pays gets none of the reward. For example passing students even if they were not good or reaching sales goals for a bonus. When there are financial awards, strategic or opportunistic people tend to treat the situation differently and take advantage of others to obtain the rewards for themselves. Rewarding for A, but hoping for B. Focus on what pays them the best and manipulate the issues that makes them look better than they actually are.

At Wells Fargo, the situation for the lower employees was dire. “Behind the ever rising ratios of “products per household,” investigators found, was a boiler-room atmosphere of “excruciatingly high pressure” to boost numbers. Regional bosses set daily quotas for tellers and personal bankers, requiring them to stay late and work weekends or risk being fired.”

The managers at Wells Fargo incentivized their own profit and they gave priority to there own selfish desires and were unashamed of who they were taking advantage of. They focused on what payed them the best and they forced their employees to cross the line and manipulate their customers to reach these higher sales quotas. They were using there employees for their personal gain. The more sold the more they got paid. That was the culture at Wells Fargo.

Humans are a naturally mischevious breed and if you give them something they will always want more. They’ve got their eyes on the prize so you need to be aware and careful to make it balanced and fair for all who are involved. If you give them an incentive system, many of them will figure out how to manipulate it to maximize pay and minimize effort. Designers of incentive-based compensation systems must think carefully about unintended consequences, putting themselves in the shoes of their employees, and ask, “If I were given these incentives, what might I do to game them?””

“Persuasion in Everyday Life”, English homework help

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In this discussion post, think about a time in your life where you tried to persuade someone to do something. Keep in mind that this doesn’t have to be a situation that was a full-blown argument—it can be something as simple as convincing a friend to go to a specific restaurant for lunch—and it doesn’t have to be a situation where you “won” the other person over either.

When you’ve come up with the moment, write two fully developed paragraphs explaining it to your classmates. In the first paragraph, describe the moment of persuasion so that your instructor and peers can “see” it. In the second paragraph, explain why you felt like that moment of persuasion was either successful or unsuccessful. What strategies or techniques did you use to try to get the person to side with you?

Attached is the reading from chapter 1 to help with this assignment, Please review rubric as well.

Thank you =)

Explanation of How Additional Sources Fill Identified Gaps

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Hi, Since you did the annottated bibliography, can you please try to answer the following questions? thank you…

  1. Write again the research gaps you identified in your Foundational Ann. Bib. (It’s okay to copy/paste from that prior assignment.)
  2. How do the sources you added to your Enh. Ann. Bib. fill those gaps? In five to eight sentences, identify how each of your two new sources fills a gap you identified and why you feel it fills that gap.
  3. In at least three to five sentences, explain what would you do differently if you had to start researching for an annotated bibliography from the beginning again. (Aka, what did you learn that will change how you research next time?)
  4. What about the research process would you want to keep the same for a similar project?

Play the Expert, psychology homework help

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Prior to beginning work on this discussion, please read “Learning Strategies” (pp. 137-143), “Technology and Learning” (pp. 144-153), “Learning as Inquiry” (pp. 154-159), and “Cooperative Learning” (pp.160-166) in your required text. Review the information from The Critical Thinking Community.

Play the expert in the following scenario and apply ethical principles and professional standards of learning and cognition psychology to your rationale:

You are a computer software training instructor for a large corporation that designs bicycles. You have a group of new trainees who must learn your company’s design software system. List two areas of the learning environment that might be problematic to your training if you implement a fully online/asynchronous training program. What two strategies could you use to assist your learners/trainees with this protocol of learning based on your two noted areas? Based on the course content and the knowledge you have gained in this course so far, what mode of learning environment would you suggest for your group of new trainees? Support your reasoning with empirical evidence.

Using appropriate citations and references, explain how the empirical findings presented in the assigned articles suggest the importance of applying self-regulation and metacognitive strategies to one’s own learning. Describe the purpose of learner assessments and how self-regulation positively affects the outcomes. Does self-regulation need to be applied differently in virtual learning environments than in traditional classrooms? What problems may occur for learners who have not developed self-regulation in asynchronous learning or training environments? What do your articles suggest the pros and cons are of cooperative learning or training? Based on your own experiences, do you agree or disagree with the suggestion that cooperative environments are beneficial? If so, why? If not, what could have been done differently in your example based on the empirical findings within your resources? Support your argument with empirical research.

Assignment 1: Practicum Professional Experience Plan (PPEP)

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As you considered in this week’s Discussion, your experiences in the practicum can provide a vital avenue for professional development.

For this Assignment, you develop a Practicum Professional Experience Plan (PPEP) to outline how your involvement in the practicum will contribute to your growth as a professional and allow you to hone your specialization knowledge and skills. The PPEP consists of two or three objectives related to professional development that you will address during your Practicum Experience.

Note: In the practicum manual these are referred to as your individualized learning objectives.

To prepare:
  • As necessary, review the information related to developing objectives .
  • Revisit the objective(s) you crafted for this week’s Discussion, and reflect on the ideas exchanged in this forum. Refine the objective(s) as needed, making sure they reflect the higher-order domains of Bloom’s Taxonomy (i.e., Application level and above). Note: You will be three professional development objectives for this assignment.
  • Think more deeply about areas for which you would like to gain application-level experience and/or continued professional growth. How can your experiences in the practicum help you achieve these aims?
  • Discuss your professional aims and your proposed practicum professional development objectives with your Preceptor to ascertain if the necessary resources are available at your practicum site.
  • Download and save the Practicum Professional Experience Plan Form provided in this week’s Learning Resources.

To complete your Practicum Professional Experience Plan:

  • Record the required information in each area of the Professional Practicum Experience Plan, including three objectives you will use to facilitate your professional development during the practicum.

By Day 3

Submit the Practicum Professional Experience Plan Form for Faculty review and approval.

When your Instructor has approved your plan, forward the signed PPEP to your Preceptor and retain a copy for your records.

NOTE: This is for Master of nursing leadership and administration student.This student works in VA hospital,so please prepare accordingly.

Soc 308 Racial & Ethnic Groups D2

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Please respond to the following:

Since the European settlement of North America, white, Anglo Americans have dominated the political landscape. Define, in your own words, Anglo dominance and describe how Anglos built and have maintained said dominant system. Assess whether or not Anglos will continue to dominate the political landscape in the United States and what changes are necessary to establish a more equitable sharing of power.Your initial post for each discussion should be a minimum of 250 words. Use scholarly sources to support your responses. Include citations and references in APA style.


Successful management, business and finance homework help

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Discussion Topic

In
this Discussion, you will examine practical applications of hypothesis
testing. Make sure to read the chapter on Hypothesis testing before
posting.

Successful
management is about making decisions to bring about desired change. A
manager who has a specific objective will execute an action, hoping that
the result will be the achievement of that objective. However, due to
the multitude of factors that are in play in any real-life situation, it
is difficult to tell if the desired outcome has been achieved or if the
new numbers are only due to randomness.

For
example, a sales manager implements a bonus system and sees the sales
figures go up by 3% in the next month. She claims success, but was this
really due to the bonus system or could the increase be the result of
random fluctuations, something that would have happened anyway? Can the
manager confidently claim that there has been a significant change,
something that could not be the result of random fluctuations?

Another
example may be where HR is worried there may be a difference between
the salaries of men versus women that may need to be corrected. Is the
difference between average salaries of the two genders significant, or
could it be due to coincidence? Can someone claim there is
discrimination at work?

Hypothesis
testing answers such questions and is key to managing intelligently.
Without these answers, you cannot be sure if the actions you are taking
are working out or whether things really are the way you think they are.
If you do not know these, how can you know what to do?

For
this Discussion, describe a situation from your work experience where
decisions are being made that would benefit from hypothesis testing.
Follow the template below and answer all questions:

  1. Describe the decision situation: What
    is the desired outcome or the question that needs to be answered, and
    what are the actions being considered? Without hypothesis testing, how
    are decisions being made currently?
  2. How would you set up the hypothesis test? State what the null and alternative hypothesis would be, what kind of a test you would use.
  3. Describe the data you would use:
    What do you need, how much do you need, where would it come from? Is
    all the data currently being recorded or will it need to be collected?
    If it needs to be collected, will it need to be sampled (why), or can
    the entire data be recorded? Please make sure to answer all these
    questions in your explanation.
  4. How would you explain to management the significance of this test? How
    would you convince them that using this is necessary? What would be
    drawback of not using a hypothesis test in this situation?

Student 1 Reply:

1.Describe the decision situation: What
is the desired outcome or the
question that needs to be answered, and what are the actions being
considered? Without hypothesis testing, how are decisions being made
currently?

The
Mosaic Life Care Distribution department receives lip balm for patient
use by cases of 300 each. It is
simply too difficult to issue lip balm by the 1 each unit of measure to
the departments requesting it. Also, issuing an entire case of 300 each
to the requesting departments is just too much. Most of the nursing
floors wouldn’t go through that much lip balm
in a 6 month period. As a solution, Mosaic Distribution caregivers are
now required to break down each case of lip balm into small bags of 25
each prior to the lip balm reaching the storeroom shelf. There have been
several calls made into the department that
the bags of lip balm do not have 25 each in them. In this situation,
the question that needs to be answered is as follows – Is the packaging
process of lip balm out of control as determined by the amount of lip
balm in each bag?

2.How would you set up the hypothesis test? State what the null and alternative
hypothesis would be, what kind of a test you would use.

Null Hypothesis – The average amount of lip balm in each smaller bag is 25 each.

Alternative Hypothesis – The average amount of lip balm in each smaller bag is not 25 each.

The
best way to test this hypothesis is to perform a physical count on each
of the smaller lip balm bags. The
physical counts can be done for all of the bags that currently remain
on the storeroom shelf and those that remain in supply bins that were
recently ordered and waiting to be taken to the requesting locations. It
would be best to have an initial count performed,
and then a second count performed by another caregiver to verify the
total.

3.Describe the data you would use:
What do you need, how much do you
need, where would it come from? Is all the data currently being
recorded or will it need to be collected? If it needs to be collected,
will it need to be sampled (why), or can the entire data be recorded?
Please make sure to answer all these questions in your
explanation.

There
are over 200 hospital and clinic locations that request and order
patient lip balm from the storeroom.
It is not reasonable or even possible to perform a count at each of the
200 + locations. A count would need to be performed on the bags that
currently reside on the storeroom shelf first. If there are orders
waiting to be delivered that include lip balm, they
need to be counted as well. Regarding the supply closets on the nursing
floors, the bags can only be counted and used for data if they are
still sealed shut. Any open bags would be void and the data could not be
used.

Since
the necessary data is currently not being recorded, going forward each
time a case of lip balm (300 ea.)
is received on the receiving dock and broken down into smaller bags (25
ea.), a second count and verification can be performed before the lip
balm even hits the shelf. This would eliminate any room for error and
inconsistency. When errors or inconsistencies
are found, they will be documented and recorded.

I will need to take samples to use for my data. As previously discussed, physical counts will need to be performed and the
necessary data will be obtained in this fashion.

4.How would you explain to management the significance of this test? How
would you convince them that using this is necessary? What would be drawback of not using a hypothesis test in this situation?

This
test is significant because our customers (every supply closet, nursing
floor, clinic, etc.) have an annual budget that they are guided by. If
they have a
charge that hits their cost center for 25 lip balm, and they are
receiving less than that, they are being shorted. Alternatively, if the
bags contain more than 25 each, it hurts the Distribution cost center
since they will be swallowing the additional cost.

It
is possible that the vendor may be miss-filling the lip balm as well.
While the case says that it contains 300 each, it may contain 298 or
303. Either way,
the customer should get exactly what they are paying for. This scenario
only relates to lip balm, but with other items that follow the same
practice, the cost savings or expenditure could be quite substantial and
have a greater impact.

Not
using a hypothesis test in this situation will result in continuous
customer frustration and complaints. Customer dissatisfaction could
result in low feedback
and survey scores which ultimately determines and weighs in on the
annual bonus payout for the Distribution department.

Student 2 Reply:

Hello Class and Professor,

1.Describe the decision situation:

Working for a major organization, many things come to mind that I
could describe but I have decided to discuss how our coding managers
distribute books. Each year, we are given updated coding manuals to
better do our jobs. Each and every book has to be signed
for. Each year the same thing happens, someone ends up without a book.
All are accounted for on the invoice from the book store but compliance
seems to think that people are taking more than one. Maybe they want to
have one for home as well, or maybe they
are giving them away to someone that they know, that can’t afford them.

2.How would you set up the hypothesis test?

The null hypothesis would be compliance thinking that the books are
being stolen. If they would set up a designated time to hand out books
and have a live body there to account for all the books and signatures,
this problem could be avoided. Their thought
is we are all grown and know that we only take one book so why should
they baby sit. They have a point but sometimes, grown individuals just
can’t be honest. If compliance would start distributing the books this
way, they will eliminate this issue.

3.I would explain that using this method of distribution will not
only eliminate the theft of books but ensure that each book is signed
for and accounted for when they are picked up by the employee. Then no
one can say they didn’t get one and each person
will have the tools necessary to perform job duties.

Thank you,

ethics week 2 discussion

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300 to 450 words

Federal agencies are increasingly becoming active in investigating violations of health care laws. In addition, private lawsuits are surfacing on violations of health care laws. Find a recent case where there has been a violation of a health care law, such as a case involving fraud, privacy, or security. Discuss the following:

  • What tort or criminal law was violated?
  • Who was the investigating agency?
  • Were there civil or criminal penalties and what were the penalties?
  • In your opinion, was this a fair penalty for the violation that occurred?

Remember to cite your source. The main post should include at least 1 reference to research sources, and all sources should be cited using APA format.

writing essay -02

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total word count: 350

Electronics and digital media are a big part of our society, economy, and lifestyles in the Anthropocene. They are a cause and indicator of the Anthropocene. For most of us, they play a huge role mediating reality to us—what they mediate is our experience of reality. How we experience technology, screens, and so on is, in part, our experience of the Anthropocene. Perhaps oxymoronically, this advanced labor is a day of rest.

To help make yourself aware of the technology around you, go a full day, 24+ hours, from waking in the morning to sleeping at night without using any digital media or devices: no TV, no computer, no phone, no radio, no social media, no internet, etc. No clever workarounds either, or exceptions for academic work—follow the spirit of disconnecting from technology for the purpose of a day of rest. This may be quite inconvenient and take some planning ahead. If you use your phone as an alarm clock, find a different means. If you need to make a call, use a landline. You can do it!

Write 1-2 pages describing this experience. How did it feel? Did the experience offer you any insights about life in the Anthropocene or the goal of seeking a more sustainable society?

Communications Paper

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The purpose of this assignment is to analyze an extended conversation in which multiple, competing identity goals can be found in the talk. This conversation involved four main participants, namely, the mother (Candace), the father (Caleb), the stepfather (Jason), and child (Parker). A video recording of this conversation is available at14 year old Parker stands up for his rights. Cops say he is free to go with his dad, instead of mom (Links to an external site.)Links to an external site.14 year old Parker stands up for his rights. Cops say he is free to go with his dad, instead of momand a transcript of this conversation is available here 14+year+old+stands+up+for+his+rights+and+informed+choice+to+live+with+his+dad.doc. When you read the transcript, pay particular attention to how the child Parker’s refusal to get out of the car creates several communicative dilemmas for all the interactants, and how the interctants respond to and manage these dilemmas.

Basic Requirements

  • First, choose to focus on one participant’s communicative dilemma between 2 identities they portrayed in this interaction. Name each identity and explain why these two identities are in tension with each other and how they pose a communicative dilemma for the person you chose to focus on in this interaction analysis paper. [Note: you need to provide a clear statement about what is the communicative dilemma faced by this participant in this conversation by pointing out these two identities in tension with each other and how they are tied to competing discourse practices]
  • Identify and define at least 6 discourse practices that used by the participant to perform the 2 identities that are in tension with each other (3 discourse practices for each identity you labelled in the paper assignment Part 1).

  • Reflect on the communicative dilemma this participant faces due to these two identities being in tension and discuss how well the speaker managed the dilemma using discourse practices. Drawing upon the rhetorical and cultural perspectives from this class (Note: you are also expected to explain these two perspectives in your paper), you can discuss whether the discourse practices used by this speaker are effective and/or appropriate in managing this communicative dilemma s/he faced in this context.

Note: Course concepts should be bolded in the text. (You should define and explain communicative dilemma, rhetorical & cultural perspectives, plus 6 discourse practices in your paper). When you define the concept, you need to either quote or paraphrase from the reading or lecture material, citing it properly according to APA standards. The paper should be 5-6 double-spaced pages (plus a reference list on a final separate page in APA format).

Organizing your paper

1. Introduction: (0.5-1 page) Define communicative dilemma. A brief introduction of the video recording you watched. Identify the participant you’re going to focus on in this paper, then point out the communicative dilemma s/he faced during this conversation. Also include a thesis statement that shows your claim about how 2 identities (both of them desirable for this participant in this context) in tension create a communicative dilemma for this participant. Your thesis statement needs to be in bold and italics to make it clearly visible.

2. Connecting discourse practices to identities: (3-4 pages) This is the section where you do your discourse analysis. You can start by list the first identity (out of the 2 identities in tension) as a subtitle and then identify discourse practices from the transcript and connect them with this specific identity. Then do the same for your analysis of the second identity. Your analysis should include 2-3 short data excerpts from the transcript (about 10 lines max each).

  • Before each data excerpt, include an introductory sentence that states “in the below transcript we will see how _____uses _____ as a discursive practice to do _____. If necessary, then provide any prior context about what was just said to help the reader understand the context surrounding your analyzed transcript. This should be no more than 2-3 sentences.
  • Before each data excerpt, include an introductory sentence that states “in the below transcript we will see how _____uses _____ as a discursive practice to do _____. If necessary, then provide any prior context about what was just said to help the reader understand the context surrounding your analyzed transcript. This should be no more than 2-3 sentences.
  • Transcript: you can copy and paste from the transcript provided by the instructor, using the original line numbers. Use single-spaced format and indent the transcript to clearly mark it from your analysis.
  • After each transcript: Do your analysis and develop your analytical claim about identity work. In your analysis, you name the discourse practice and discuss what identity work is being accomplished by the participant’s use of this discursive practice (s). Remember, you are focusing on practices that best show the identity you’re talking about in this section.
  • At the end of this section, write one paragraph to summarize the analysis you did in this section by stating the discourse practices used by this participant to do 2 identities; then make your argument about these 2 identities being in tension with each other (as shown through discourse practices) and how they created a communicative dilemma for this participant.

3. Reflection: (0.5-1 pages) First explain the rhetorical and cultural perspectives, then reflect on the communicative dilemma this participant faces due to these two identities being in tension and discuss how well the speaker managed the dilemma using discourse practices. You can also reflect on other discourse practices that you think might be more effective and/or appropriate for the participant in this conversation to manage this dilemma.

Extra Help

Check out this Interaction Analysis Paper workshop.pptx to help you write a strong paper. If you have further questions, feel free to email me at bingjuan.xiong@colorado.edu.

After You Write Your Paper

Use this checklist to check what you have written against the expectations of this assignment.

  • Make sure the paper is organized as a coherent essay with an introduction, body, and conclusion.
  • Put your thesis statement in bold and italics.
  • Use and define at least 6 discourse practices, along with communicative dilemma, rhetorical and cultural perspectives.
  • When referencing or quoting definitions given in class, use the following citation: (Xiong, 2018 Summer, Online lecture).
  • When referencing or quoting definitions given in the textbook, use the following citation: (Tracy & Robles, 2013). Use page numbers when quoting from the book. Put direct quotes in “quotes”.
  • Use data excerpts (chunks of transcript) to show the discourse practices you discuss in the paper.
  • As you use excerpts to discuss the discourse practices, explain how the discourse practice (as it appeared in your data excerpt) constructs the identity you claim it does.
  • Draw evidence from multiple moments in the talk–in other words, don’t only use utterances found on the same page of the transcript and no others.
  • Make sure your paper is at least 5 pages of writing, but no more than 6 pages, with 1-inch margins and a reasonable 12-point font (i.e. Times New Roman).
  • Include a reference page at the end of the paper in proper APA format–include at least the textbook and any outside sources you use (but you are not required to use outside sources).
  • Proofread your paper carefully before turning it in.

General Expectations

  • The paper should be 5-6 pages (including data excerpts). You should aim for about 4-5 pages of your own writing, and the rest of the space will be taken up by segments of the transcript shown as data excerpts in your paper.
  • Include a separate page of references.
  • Complete your own work. Any paper plagiarized will be graded “0” and you will be referred to the academic misconduct committee.
  • Each paper will be evaluated on the detail, reasonableness, and insight of the analysis (the primary criteria) and the quality of the paper’s writing (a secondary criterion).