Why is debugging flawed processes important? Can you think of any customer situations you are involved with (either as a customer or employee) that could be debugged?

What is integrated and aligned to make Quality Service? What is the goal of integration?

Your family would like you to handle social media on behalf of Hearth and Home Hardware. Using the drop down menu, match each of the following descriptions to the social media tool it represents.

Selectblogpodcasthashtagsocial game Record videos of various “how to” projects and upload them so that customers can watch online.
Selectblogpodcasthashtagsocial game Write about specific tools and projects, along with photos of each step, and post on a website for customers to learn about the store’s products and services.
Selectblogpodcasthashtagsocial game Use #HearthHomeTip to identify your store’s home-improvement tips posted on Twitter and Facebook.
Selectblogpodcasthashtagsocial game Create an online activity that challenges players to “build” a home in competition with other players.

You believe social media communities could help increase exposure for Hearth and Home Hardware, because so many people are interested in do-it-yourself home improvement projects. Indicate whether each of these statements about social media communities is true or false.

SelectTrueFalse A forum acts like an interactive community bulletin board to connect stakeholders and target their interests.
SelectTrueFalse A wiki allows members, such as store shoppers, to compete with each other in a goal-oriented activity with defined rules of engagement.
SelectTrueFalse Social media communities encourage two-way communication among friends, fans, followers, or connections.
SelectTrueFalse The point of a wiki is to encourage community members to contribute information and keep content correct and updated.

You have to take a number of steps as you develop a social media plan for Hearth and Home Hardware. Determine which five of the following six steps are part of the process for building a social media plan, and arrange those five in order using the drop down menu.

SelectStep 1Step 2Step 3Step 4Step 5 This is not part of the process

Segment and target the social customer
SelectStep 1Step 2Step 3Step 4Step 5 This is not part of the process

Establish social media objectives
SelectStep 1Step 2Step 3Step 4Step 5 This is not part of the process

Implement and integrate the plan
SelectStep 1Step 2Step 3Step 4Step 5 This is not part of the process

Listen to determine opportunities
SelectStep 1Step 2Step 3Step 4Step 5 This is not part of the process

Plan inbound marketing
SelectStep 1Step 2Step 3Step 4Step 5 This is not part of the process

Select social media tools

Before you actually implement your social media plan, you want to prepare for measuring the results. Categorize each of the following as either a quantitative or a qualitative measurement.

Selectquantitativequalitative Setting a benchmark for how many visitors the blog should attract.
Selectquantitativequalitative Determining whether customers are or are not satisfied.
Selectquantitativequalitative Determining if customers are satisfied with the time it takes to resolve customer service issues.
Selectquantitativequalitative Counting the number of followers and likes for the store’s social media accounts.
Selectquantitativequalitative Measuring the click through rate of links posted in the store’s tweets.

Your family recently acquired a second hardware store in a neighboring town. With two stores and a solid social media presence, you think this is the time for Hearth and Home Hardware to expand into e-business. Use the drop down menu to classify each of the resources shown below as human, informational, material, or financial resources for your e-business.

SelectHuman ResourcesInformational ResourcesMaterial ResourcesFinancial Resources Hire a designer to create the look and pages for the new website.
SelectHuman ResourcesInformational ResourcesMaterial ResourcesFinancial Resources Arrange the systems to receive electronic payment from customers via PayPal or credit cards.
SelectHuman ResourcesInformational ResourcesMaterial ResourcesFinancial Resources Acquire specialized retail software for the e-business.
SelectHuman ResourcesInformational ResourcesMaterial ResourcesFinancial Resources Outsource installation of tracking systems for customer relationship management, orders, and shipping.
SelectHuman ResourcesInformational ResourcesMaterial ResourcesFinancial Resources Order specialized computers and networking equipment.
SelectHuman ResourcesInformational ResourcesMaterial ResourcesFinancial Resources Apply for a bank loan to cover the extra e-business expenses.
SelectHuman ResourcesInformational ResourcesMaterial ResourcesFinancial Resources Contract with programmers to code the transactional capabilities of the new website.

Your family owns Hearth and Home Hardware, a local store that stocks tools and materials for do-it-yourself home and garden projects. When you work at the store on weekends, you’re often asked to demonstrate how certain tools are used. Also, customers ask for tips on completing projects such as installing a kitchen countertop or putting down a patio. How might your family’s store benefit from the use of social media? Select three reasons from the following list.

a. Social media could help the store get more exposure among potential shoppers.

b. Social media could help the store reduce its operational costs.

c. Social media could help the store increase customer loyalty.

d. Social media could help the store better understand its customers and market.

e. Social media could help the store increase its customer service complaint communications.

Before planning for your family’s possible e-business, you need to understand the different business models. Use the drop down menu to classify each of the following as an example of the business-to-business (B2B) model or the business-to-consumer (B2C) model.

Selectbusiness-to-business modelbusiness-to-consumer model A manufacturer develops a website to manage purchases from and relations with suppliers that sell it equipment, raw materials, and specialized services.
Selectbusiness-to-business modelbusiness-to-consumer model A lighting firm develops a website to accept orders for industrial lighting fixtures from business customers.
Selectbusiness-to-business modelbusiness-to-consumer model A retailer develops a website to sell children’s clothing and accessories to parents and grandparents.
Selectbusiness-to-business modelbusiness-to-consumer model An office furniture firm develops a website to sell ergonomic desks and chairs to small businesses.
Selectbusiness-to-business modelbusiness-to-consumer model An antiques dealer develops a website to sell Colonial-era items to collectors.

Because Hearth and Home Hardware will be embarking on an e-business venture, you need to be aware of ethical and legal concerns, as well as future challenges that you could face. Match each of the following descriptions with the corresponding key term.

SelectMalwareCloud computingCookieData mining Storing services on the Internet to be provided temporarily, as needed, to computer users.
SelectMalwareCloud computingCookieData mining Software that infiltrates a computer system without the user’s consent, often with criminal or malicious intent.
SelectMalwareCloud computingCookieData mining Searching through data records electronically to look for useful information.
SelectMalwareCloud computingCookieData mining A small piece of software sent by a website that tracks what individual Internet users do online.

Consider whether renting or buying a home is the best approach to achieving your long-term financial goals. Use the text concepts, tools, and various data (housing rental costs, home sale prices, mortgage rates, etc.) available to you in your geographic area, and your current and future financial condition to analyze your rent or purchase potential. Suggested websites include About.com: Apartment Living/Rental and Texas Apartment Association. Remember to account for any future increase/decrease in costs, mortgage debt, closing costs, insurance, appreciation or loss, taxes, etc., related to your decision. Determine which would be best for you now and in the future.  Post to the discussion board a 200 word summary of information gathered, as well as your decision based on this information.

Introduction:Terrorism is a crime against the public. The crime of terrorism is defined by its public nature in that it is intended to harm or disrupt the government. Terrorism is not a new or novel crime, and has been used by those with political, ideological, or religious intentions through history. However, recent events and novel technological approaches have increased its threat to domestic security and led to increased awareness and attention by lawmakers. The common elements of terrorism are as follows: 1) the commission of an already established crime, 2) the intention to coerce a population or influence a government, and 3) through the use of intimidation or fear. The crime of terrorism may transcend the boundaries of the United States, which is considered international terrorism, or it may be primarily within the boundaries of the U.S., which constitutes domestic terrorism. This crime may take the form of bio-terrorism, aiding terrorists, financing terrorists, and the use of weapons of mass destruction, which are all separate federal crimes. Various federal laws have been enacted in response to terrorist acts (for example FISA, AEDPA, and the USA Patriot Act).

Instructions:

Using the events of September 11, 2001 as a starting point for your main post, address the following:

• Describe how the events of September 11, 2001 have impacted law interpretation in a post-9/11 world to tip the scales in favor of or against individual rights.
• Explain whether the government should confront this threat from a criminal justice standpoint, a military issue, or a combination of the two.
• Analyze what safeguards should exist, if any, to ensure legal requirements are being adhered to from a criminal justice professional’s perspective.
• Explore the impacts of the post-9/11 law and court interpretations of law on a criminal justice practitioner based on your current or future career.

Additional Instructions:

Create a 1 page essay in APA format according to the instructions above. Use 2 scholarly sources for references. Be sure to use in-text citations.