Scenario: The vice president (VP) of marketing has hired you as the leader whose first task involves implementing a new process for applying customer service within the organization. The VP shares that the purpose of this initiative is to help resolve a list of issues that are negatively infecting teamwork: (1) morale is low, (2) employees are consistently late for work while others leave early, (3) workers disagree on the daily workload, (4) there is no drive or enthusiasm, and (5) above all, two employees have complained about harassment.

Your team consists of eight employees: three are newly hired employees, five employees are male and three are female. Each employee has a diverse background. Your charge is to reach the goal of improving customer service by directing the team through the five stages of team development.

After reading the scenario, write a minimum three-page paper by using the following questions as guidelines:

1. Motivation: What is the current state of motivation for employees, and what can you do to improve their motivation?

2. Leadership: What can leadership personnel do to positively impact teamwork that eventually leads to better customer service?

3. Resolving conflict: How can the employees approach resolving conflicts with one another in order to maintain a positive teamwork dynamic?

BBA 3361, Professionalism in the Workplace 3

4. Resolving conflict: How can the employees approach resolving conflicts with customers?

5. Teamwork: What types of activities would help the team progress through the five stages of team development? (See page 161 in the textbook for the stages.)

Also, be sure your paper fulfills the following requirements:

 The body of the paper consists of at least three pages.

 The format of your paper follows APA style. Click here to access the CSU Citation Guide. A sample research paper that has been formatted in APA style starts on page 20 of the guide.

 Properly cite one reference (e.g., journal article) that you located from the university’s online library.

 Properly cite two references (e.g., article, webpage) that you located from reputable sources (e.g., online library or reputable webpages).

 Properly cite your textbook within the paper.

Case Information

Fran S. was arrested for prescription fraud when she tried to obtain prescription painkillers at a pharmacy with a fake prescription. You have been asked to assess her situation and make treatment recommendations to the court.

Fran S. is a 32-year-old employee at a local bank. She was briefly hospitalized after a car accident 14 months ago and sustained injuries to her neck and back. Her doctor prescribed painkillers for these injuries. He told her that she should only take the painkillers for a few months, but Fran found that she liked the feelings of calm and relaxation that the painkillers produced. Even though the pain from her neck and back went away, she kept telling her doctor that she was in pain so that he would continue prescribing the drugs. When her own doctor told her that he would no longer prescribe the painkillers for her, she found it difficult to go for more than a few days without the painkillers (she reported feeling anxious, irritable, and “not herself” when she stopped taking them) and found another doctor who would prescribe her painkillers.

Fran told herself that the painkillers helped her get through her day, but she started missing deadlines at work and repeatedly coming in late, putting her job in jeopardy. Her husband also reported a difference in her behavior, saying that she was detached, much more irritable and likely to start arguments over minor issues, which had not been a problem in the past. Fran started taking larger doses of the painkillers because she had stopped feeling their effects at the smaller doses. Her second doctor became suspicious of how frequently she needed prescriptions and refused to prescribe her any more drugs. Fran tried again to stop using the painkillers but found that she was experiencing problems, such as headaches, blurred vision, and anxiety, when she was not taking the painkillers. She could not find another doctor to prescribe her the painkillers, so Fran started submitting fake prescriptions to the pharmacy.

Assignment Instructions

The Diagnostic and Statistical Manual of Mental Disorders, 5th Edition (DSM-5) lists the criteria for assessing whether a person has a substance use disorder, which it divides into three levels of severity: mild, moderate, or severe. Use your available resources to research the DSM-5 criteria for this disorder.

Assignment Guidelines

• In a Word document of 1,700 words, address the following:
  • Provide a summary of the symptoms necessary to diagnose a substance use disorder according to the DSM-5.
  • Identify the differences between the criteria for assessing mild, moderate, or severe substance use disorder according to the DSM-5 and the previous DSM-IV criteria for Substance Abuse and Substance dependence.
  • What level of Substance Use Disorder (if any) would you diagnose Fran with and why? Which diagnostic criteria does she meet?
    • Support your diagnosis with examples and research.
  • Based on the case information presented, what recommendations would you make for treatment for Fran? Support your choices with evidence from the professional literature.
  • What are current demographics and trends in the abuse of prescription medication? Explain.
    • What are the contributing factors to these trends and demographics?
  • Give at least 2 suggestions for how a doctor might work to prevent a patient from becoming addicted to prescription drugs.
• Compile your responses to the above information into your final Word document.
  • The paper must be 1,500-2,500 words in length.
• All sources must be referenced using APA style.

Please submit your assignment.

Purpose of Assignment

The assignment for Week 4 gives students a chance to examine their own decision-making process as well as use a creative method to illustrate the stages of the process. This gives students the opportunity to take their real world, personal decision and relate it to their future work and careers.

Assignment Steps

Develop a 500-word evaluation of a recent business decision in your work or desired career that is presented to your intended audience with the use of an info graphic.

Include the following information within your one page info graphic:

• Select a decision you made recently as it relates to your work or desired career.
• Identify the stages of the decision making process as it relates to your decision.
• Discuss the influence the decision-making process had on the outcome.
• Evaluate the effectiveness of the process.
• What stages were most challenging (and why)
• Create a “Decision-Making Process” one page infographic based on your aforementioned decision.
• Info graphics can be created using using Microsoft^® PowerPoint^®, Microsoft^® Publisher^®, Word, or sites such as Glogster^® and PiktoChart^®.
• 
  
• Note: This assignment is not a presentation (slide show) nor a short essay, but an info graphic. It is a one page visual representation of your evaluation of a decision that you made (i.e. the 500 words are contained within the info graphic that you create).

Format consistent with APA guidelines for an info graphic.

If you’ve had a really bad day (one of those “I wish I had stayed in bed days”), is there a product that always makes you feel better? How about at the holidays; does your family have favorite foods that you associate with all the good things the holidays mean to you? The firms that make those products certainly hope so, because it means they have been successful in creating a brand imagethat you associate with positive feelings or values. We don’t even have to eat that favorite food; just the logo or jingle can cause us to make those associations. Explore the brands you love and how the firms that sell them to you have created a brand image.

For this discussion, first read Real Marketing 8.2 in the textbook. Then, select one of your favorite brands and describe how you see its brand image. What do you think the firm did to create that image? If you were the brand manager for the product, what would you do to continue building that brand? Be specific and get creative. After all, if Harley Davidson can build a brand that makes 55 year old orthodontists feel like wild weekend bikers – the road’s wide open.

no more than 250 words