558W6 Assignment 2 – Software Engineering, CMMI, and ITIL

Assignment 2: Software Engineering, CMMI, and ITIL

Worth 125 points

Realizing that an organization’s CMMI level impacts an organization’s success on requests for proposals (RFPs), your CIO wants to get the software development processes to CMMI level 3. Your organization has started developing software applications and database systems for their customers. The CIO wants to ensure that the software development and database development processes are being properly managed and audited, and he wants to ensure that the organization begins taking the necessary steps to progress to CMMI level 3. In preparation for your response, review the CMMI information available at the Carnegie Mellon Website, located at http://www.sei.cmu.edu/cmmi/.

IT managers will commonly manage software development and systems integration activities. Write a three to five (3-5) page paper in which you:

1. Describe the software engineering process, the challenges in managing software development activities, and the potential interface issues from the software development perspective.
2. Analyze the CMMI levels and define a roadmap that the organization will need to follow in order to get their software development processes to CMMI level 3. Note: This is important because the CMMI level that an organization achieves impacts their software development reputation.
3. Explain the auditing tasks that must be performed in order to achieve level 3.
4. Determine the continuous assurance auditing activities that the organization will need to implement to help achieve CMMI level 3.
5. Analyze the ITIL service management guidelines and principles.
6. Examine how ITIL service management practices relate to CMMI levels and continuous service auditing.
7. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

• Describe the process of performing effective information technology audits and general controls.
• Describe information technology general controls based on the Information Technology Infrastructure Library (ITIL) best practices.
• Describe the various general controls and audit approaches for software and architecture to include operating systems, telecommunication networks, cloud computing, service-oriented architecture and virtualization.
• Use technology and information resources to research issues in information technology audit and control.
• Write clearly and concisely about topics related to information technology audit and control using proper writing mechanics and technical style conventions.

Click here to view the grading rubric for this assignment.

Albert is a short-order chef and has always dreamed of owning his own burger joint. After years of waiting, the opportunity arrived when he heard that Burgers-R-Us, a national fast food chain, was planning to open a franchise in his town of Freedonia Heights, in the state of New Freedonia.

After several months of negotiations, Albert has signed a contract with Burgers-R-Us, and is now the proud franchisee of a store that is scheduled to open on the second Friday in January.

In preparation for the opening, Burgers-R-Us has furnished Albert’s store with kitchen equipment, tables and seating, lighting and signage for inside and outside the store. Albert has purchased aprons, hats and latex gloves ($3,347.68) for his staff and “Grand Opening” banners for outside ($1,026.59). He placed advertisements in the localPennysaver magazine and in the Heights Gazette to hire cooks, cashiers, waiters and cleaning staff ($1,375); the ads are running for four consecutive weeks. He hasn’t hired anyone yet, but has interviewed several potential candidates. Albert also gave BRU a deposit of $17,000 to secure his rights.

In consultation with his accountant, Albert has projected that in his first six months, he will have an operating loss of $23,000, but that by the end of his first year he will show operating profits of $78,000 for the year and that he will be profitable each year thereafter. These estimates are based on what Albert has been able to find in newspaper articles for other types of franchises in other cities. He has no specific numbers relating to his own franchise.

Six weeks prior to the scheduled grand opening, Burgers-R-Us notifies Albert that new market research has shown that the franchise is not likely to be successful in Freedonia Heights and the franchise contract is hereby cancelled. Outraged, Albert sues Burgers-R-Us in New Freedonia state court for breach of contract.

Discuss what types of damages Albert may claim, which types is he likely to be awarded and what amounts he is likely to be awarded. Be sure to thoroughly explain your answers.

An IRAC essay is not necessary.

Reflection and practice is an important and critical component of entrepreneurship education as most entrepreneurship courses involve doing and making entrepreneurship. As the last assignment of this semester, write a 2-page essay on the following questions:

Reflect on your overall experience and how you have developed as a student and entrepreneur through this course and other entrepreneurship courses that you might have taken (if any). What specific knowledge, skills, and experienced have you gained? How do you plan to use and apply the knowledge, skills, and experiences gained from this course? What further research, knowledge, experiences, and/or training do you need in order to succeed in the future?

I SIMPLY NEED A 200 WORD RESPONSE TO THIS DQ’S

1) Good post. What about groups like the San that don’t use technology? Are they global citizens? What knowledge has become obvious? Is everyone able to understand quantum physics because of technology? Terrorism has been around as long as man has tried to subjugate another man. The difference between the past and now is with technology we can do it anonymously. Would you agree?

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2) While interpreting the messages that the use of technology presents in relation to becoming a global citizen, it is important to develop our future leaders with information that they can relate to in order to hold their interest in international communications. An article published by Journal of American Culture in 2011 states “those popular culture topics help students understand connections between daily life and the broader socioeconomic environment” (Batchelor, 2011). Having multiple digital communications and technology options will give people different options in building overseas connections and relationships. Some might be concerning that connecting digitally may take away from the face to face interactions that some culture prefer, however as society progresses into a more digital and internet usage norm, the rest of the world will have to follow suit or be ostracized. There are many other concerns with becoming more digitally inclined while still acting as an active global citizen to include unequal social relations. With an increase in more politicians and global leaders communicating digitally, there is a chance for someone to disguise themselves as someone of power. According to an article published by Journal of Curriculum Studies in 2005 “Several scholars have demonstrated that gender and power issues are not easily hidden in online environments,” so while the challenge exists, it is something that does not occur often because of how difficult it is to disguise themselves into someone who is worth more than what they are (Zembylas & Vrasidas, 2005). One of the greatest benefits to be globally diverse in the age of technology is it allows people to utilize different ideas in order to piece together an innovative approach in a business or even in a school project. The impact that technology and global influences has had in my life includes being able to go to school digitally and earn an education while being able to respectfully debate with students from all over about the same subject.

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4) In the past two years that I have been at Ashford, I have learned that general education is constantly evolving and that you can never stop learning. What may seem like an educated standard right now, six months from now may be a matter of common knowledge. I have also gathered in the classes that I have completed that we are given the tools to be an effective leader, we just have to apply the different concepts accordingly and to “trust but verify” anything that we are unsure of. The most important concepts that I have learned from this course is that every bit of information that we are utilizing has to have a primary or secondary source, otherwise the information is just hearsay. Throughout my time at Ashford, I have learned that communication is the heart of all my schoolwork and self-improvement. I have become an effective communicator with my instructors and other students as well as my academic advisor. I plan on utilizing many of the financial and management concepts in my own office as well as with my personal life in order to broaden my community and professional relationships. Effective management skill will allow me to work more efficiently while still accomplishing the mission. Furthermore my improved communication skills will enhance my community involvement. Overall I can say that I have grown in the last two years.

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5) Most of what I have learned from this course and my time at Ashford basically confirmed what I already knew. The field that I am studying is the same one that I work in. All that really means is that the topics covered are not new information, but more of a refresher. My plans for putting my education to use are already in place as I mentioned previously that my degree is in my current field that I work in. The degree will assist in my professional development by giving me a more level playing field to compete for contracts against younger candidates that have degrees but no experience. I will now have both multiple decades of experience and a degree. On a personal level I will have finally reached a goal that has been decades in the making. This will also show my kids that if you put your mind to something it can come true.

Effective information management and data governance are invaluable to an organization. For the assignment please explain the concept of data governance and its importance within an organization. Then, identify two organization that have benefited from implementing a technology that improved their data governance. These organization may be ones you have experience with or that you have identified and studied through research. Briefly describe both organizations and then answer the following questions for each:

1- what technology did they implement

2-why did they choose that technology

3-what business factors were evaluated prior to implementation

4-what information deficiencies existed prior to implementation

5- what benefits were gained after implementing the technology

6- do the benefits associated with the technology outweigh the cost

4-5 pages in length

APA style usin